Event Technology Technician

TEMP POSTION - HOUSTON, TX. Houston First recognizes and appreciates the importance of cultivating an environment that nurtures talent; that is equitable and values different perspectives and backgrounds; and, above all, is respectful to everyone. We are seeking a skilled and customer-focused Event Technology Technician with strong expertise in audiovisual (AV) systems and event technology. This role is responsible for delivering seamless technical support for meetings, conferences, webinars, live productions, and special events hosted by Houston First Corporation. The technician will oversee the setup, operation, monitoring, and troubleshooting of audio-visual, streaming, and presentation technologies, ensuring flawless event execution and an exceptional guest experience. Working closely with presenters, event planners, and production teams, this individual serves as a trusted technical partner, providing reliable solutions and hands-on support in fast-paced event environments SUPERVISORY RESPONSIBILITIES ☒ This position has no supervisory responsibilities DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Sets up, connects, and tests audio-visual equipment, including microphones, speakers, projectors, displays, video conferencing systems, and lighting equipment prior to events. Configures and supports virtual meeting platforms such as Microsoft Teams, Zoom, Webex, and other event technologies. Loads, formats, and verifies presentations, videos, and other digital content to ensure compatibility and readiness. Performs pre-event testing and operational checks to ensure all systems function properly. Monitors audio, video, presentation, and streaming systems during meetings, conferences, and live events. Operates technical equipment and provide real-time support for presenters and event participants. Manages virtual event functions, chat moderation, audience polling, breakout rooms, and question-and-answer sessions. Troubleshoot technical issues during live events and implement timely solutions to minimize disruptions. Assists with the transportation, setup, breakdown, cleaning, organization, and storage of event technology equipment. Maintains accurate inventory records for cables, adapters, microphones, accessories, spare parts, and related equipment. Reports damaged or malfunctioning equipment and assist with service requests, repairs, and replacement tracking. Delivers professional customer service to internal departments, event organizers, exhibitors, presenters, and guests. Provides clear technical guidance to users with varying levels of technical knowledge. Collaborates with Event Services, Operations, Information Technology, and external vendors to support event requirements. Maintains a calm and professional demeanor while working in high-pressure and fast-paced event environments. Follows Houston First safety policies and operational procedures when handling technology equipment. Ensures equipment is installed and operated in accordance with manufacturer specifications and venue requirements. Assists with the secure handling of technology assets and event-related data. Performs other duties and special projects as assigned. EDUCATION AND EXPERIENCE High School Diploma or GED required. A Plus but not required - associate degree, technical certification, or coursework in Information Technology, Audio-Visual Technology, Digital Media, Broadcasting, or a related field preferred. 1-2 years of experience supporting audio-visual equipment, live events, technical production, help desk operations, or a related technology environment. Internship, volunteer, educational, or student technology experience may be considered KNOWLEDGE, SKILLS, AND ABILITIES Basic understanding of audio-visual signal flow and connectivity Familiarity with common technologies and cabling standards, including HDMI, USB-C, DisplayPort, Ethernet, and XLR. Proficiency with Microsoft Windows and Apple macOS operating systems. Working knowledge of Microsoft PowerPoint, Google Slides, Apple Keynote, and presentation technologies. Familiarity with virtual meeting and conferencing platforms, including Microsoft Teams, Zoom, and Webex. Strong customer service and interpersonal communication skills. Ability to remain calm and professional while responding to technical issues during live events. Strong organizational skills and attention to detail. Ability to prioritize multiple tasks and work independently or as part of a team. Demonstrated commitment to delivering high-quality service and support. WORK ENVIRONMENT The work environmental characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ☒ Work is performed in a combination of office, convention center, theater, meeting room, and event production environments. ☒ Ability to lift and carry equipment weighing up to 50 pounds. ☒ Ability to stand, walk, bend, kneel, climb ladders, and work in event environments for extended periods. ☒ Exposure to elevated noise levels and frequent movement between venues may occur during events. ☒ Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and extended hours as required by event operations.