Existing Customer Retention Coordinator
ADT
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- Location
- Jacksonville, FL
- Job type
- Full time
- Posted
- Nov 4
- 1 day ago
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Career path
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About the company
ADT
Consumer services · 10,001+ employees
What you'll do
- Answer incoming calls from customers and/or ADT employees.
- Identify the reason for the call through discovery.
- Determine proper solution for customer, make recommendation, and overcome objections if needed.
- Transfer the call to the appropriate group for handling that ensures the optimum customer experience.
- Schedule appointments where applicable.
- Reschedule service or installation appointments where applicable.
- Process cancellation requests where applicable.
- Performs other duties and related work as assigned
- High school diploma or equivalent, some college preferred
- Experience in Customer Service and Sales/Retention preferred
- Experience working with multiple screens and programs
- Computer proficiency and problem-solving skills
- Ability to persuade customer to agree on recommended path and/or overcome customer objections
- Self-motivated and a professional attitude.
- Ability to work varied hours based on business needs.
- Excellent time management, planning and proactive thinking skills.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Must be able to perform duties in a dynamic, fast paced work environment with frequent changes.
- Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations.
- Must be able to work with confidential information regarding customer accounts and employee files.
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work from home, and supply a distraction free environment, or in the office based on business needs.
What you need
- Sales experience (preferred)
- Contact center experience (preferred)
Key skills
salescontact center experienceattention to detailproblem solving skills
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Read the full posting here
The ADT Retention team is looking for a specialist who will provide award-winning customer service while handling a high volume of incoming calls from existing customers. This is an entry level role for our Existing Customer Sales department. The intent of this role is to introduce our new team members to our ADT products, policies, and processes, and to prepare them to promote to the Existing Customer Sales Representative role. This promotion may take place anywhere from 60-180 days from your start date, depending on readiness. We are looking for someone with sales and contact center experience (preferred), as well as attention to detail and problem solving skills. Rose expected to begin 1.18.26.