Export Customer Service Representative
Mediterranean Shipping Company
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- Location
- Chicago, United States
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 13
- 7 days ago
Career path
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About the company
Mediterranean Shipping Company
Logistics and supply chain · 10,001+ employees
What you'll do
- Assist clients with shipment inquiries, bookings, troubleshooting, and shipment updates.
- Coordinate export shipment activities with internal teams, carriers, and agencies, maintain records, and escalate complex issues.
Key skills
customer serviceCommunicates effectivelyproblem-solving skills
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Read the full posting here
Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.
Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.
Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; Assists clients in troubleshooting and problem solving regarding the bookings assigned.
Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status.
Updates records for reports as required by management, contributing to informed decision-making.
Anticipates potential problems and demonstrates problem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience.
Presence required on‑site 5 days per week