Express Service Advisor
Bettenhausen Automotive
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- Location
- Lockport, IL
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 12
- 7 days ago
Career path
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About the company
Bettenhausen Automotive
Automotive · 201 to 500 employees
What you'll do
- Greet and engage with customers immediately upon arrival
- Consult and interpret customer needs for technicians
- Utilize exemplary customer service and sales skills to drive sales
- Serve as primary point of contact for express lane repairs and service matters
- Understand customers' problems and arrange for appropriate service
- Prioritize required services, and offer options
- Set and manage expectations of the service delivery for our customers
- Continuously keep the customer updated on repair needs and completion times
- Advise customers of factory and dealer recommendations along with prioritizing those recommendations
- Verify multipoint inspections are completed and reviewed with each customer
- Follow company policy and guidelines along with Code of Business Conduct & Ethics
- Complete required quarterly training along with required yearly OSHA training
- Qualifications:
- 2-5 years Express or Service Advisor
- CDJR experience strongly preferred
- Reynolds & Reynolds experience preferred
- Tech savvy – ability to use and learn computer systems and iPad
- Excellent communication and sales skills in person and over the phone
- Ability to work in a high-volume environment and prioritize tasks
- Benefits:
- Health and Dental
- Vision
- Short Term Disability
- Life Insurance
- Accident, Critical Illness, Hospital, & Cancer Coverage
- 401K Plan
- College while you work? You could have 100% of the tuition and fees for your Associate's, Bachelor's or Master's degree covered by Bettenhausen.
What you need
- Requires 2-5 years of Express or Service Advisor experience.
- CDJR and Reynolds & Reynolds experience are preferred; applicants need communication and sales skills, computer-system aptitude, and the ability to prioritize in a high-volume environment.
Key skills
customer servicesales skillsCDJR experienceReynolds & Reynolds experiencecomputer systemsiPadcommunication skills
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Perks
- Health and Dental
- Vision
- Short Term Disability
- Life Insurance
- Accident
- Critical Illness
- Hospital
- 401K Plan
See full description on company page, apply now
Read the full posting here
Bettenhausen Chrysler Dodge Jeep Ram in Lockport, IL is looking for an Express Lane Service Advisor to work in our growing service department.
Bettenhausen offers a great work atmosphere, career growth, and has partnered with Strayer University to provide a free college education. Let us help you achieve your goals!
This position offers weekly pay + monthly commission based on performance
Job Responsibilities:
Greet and engage with customers immediately upon arrival
Consult and interpret customer needs for technicians
Utilize exemplary customer service and sales skills to drive sales
Serve as primary point of contact for express lane repairs and service matters
Understand customers' problems and arrange for appropriate service
Prioritize required services, and offer options
Set and manage expectations of the service delivery for our customers
Continuously keep the customer updated on repair needs and completion times
Advise customers of factory and dealer recommendations along with prioritizing those recommendations
Verify multipoint inspections are completed and reviewed with each customer
Follow company policy and guidelines along with Code of Business Conduct & Ethics
Complete required quarterly training along with required yearly OSHA training
Qualifications:
2-5 years Express or Service Advisor
CDJR experience strongly preferred
Reynolds & Reynolds experience preferred
Tech savvy – ability to use and learn computer systems and iPad
Excellent communication and sales skills in person and over the phone
Ability to work in a high-volume environment and prioritize tasks
Benefits:
Health and Dental
Vision
Short Term Disability
Life Insurance
Accident, Critical Illness, Hospital, & Cancer Coverage
401K Plan
PTO
College while you work? You could have 100% of the tuition and fees for your Associate's, Bachelor's or Master's degree covered by Bettenhausen.