Family Services Specialist I/II
Oklahoma Human Services
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- Pay
- $37.4K to $40.2K
- a year
- Location
- Ponca City, OK
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 4
- 16 days ago
Career path
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What you'll do
- Greet clients in a professional and kind manner in an OKDHS retail space.
- Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
- Interview clients in an office setting or via phone.
- Manage a caseload.
- Compile data and complete documentation to determine eligibility.
- Make appropriate program referrals to community resources.
- Participate in individual and staff conferences.
- Must attend all mandatory training associated with the position.
What you need
- Greet clients in a professional and kind manner in an OKDHS retail space.
- Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
- Interview clients in an office setting or via phone.
- Manage a caseload.
- Compile data and complete documentation to determine eligibility.
- Make appropriate program referrals to community resources.
- Participate in individual and staff conferences.
- Must attend all mandatory training associated with the position.
- Education: an associate degree or a bachelor's degree
Key skills
administrative supportrecordkeepingcustomer serviceclient servicevalid driver's license
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Perks
- Full State Employee Benefits
See full description on company page, apply now
Read the full posting here
Family Services Specialist I/II
This is a full-time position in an office setting
Monday through Friday 8:00 AM - 5:00 PM.
This position is located in Ponca City, Oklahoma.
Annual Salary:
Level I H14A: $37,440.00 +
Full State Employee Benefits
Level II H14B: $40,248.00 +
Full State Employee Benefits
Travel is occasional. Must possess a valid driver's license and maintain required car insurance.
Days worked will be Monday through Friday, 8:00 AM to 5:00 PM.
Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).
Minimum Qualifications:
Level I:
Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
OR
an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
Level II:
Education and Experience requirements consist of a bachelor’s degree;
OR
an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
OR
an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
OR
two (2) years of experience as a Family Services Specialist.
Job Responsibilities
Greet clients in a professional and kind manner in an OKDHS retail space.
Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
Interview clients in an office setting or via phone.
Manage a caseload.
Compile data and complete documentation to determine eligibility.
Make appropriate program referrals to community resources.
Participate in individual and staff conferences.
Must attend all mandatory training associated with the position.
___________________________________________________
If you have questions, please contact
[email protected]
OKDHS is a Fair Chance Employer.
This is a position in the Oklahoma Civil Service
Announcement Number: 26-JD167
83000371/JR62854 (83001491/JR65778)