Family Services Specialist - Processor (Telecommute)

SUMMARY: The Family Services Specialist is responsible for maintaining accurate information about families in the Statewide Data System, Enhanced Field System (EFS), screening applicants for financial assistance, and performing eligibility determination and enrollment for School Readiness, Voluntary Prekindergarten, CSC Scholarship, Head Start and Early Head Start childcare programs. This position requires a candidate who is Bilingual and able to read, write and speak in English and Spanish or Creole proficiently. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide resource and referral services following the Child Care Resources and Referral (CCR&R) guidelines. CCR&R may be provided in person or by phone. Determine childcare eligibility in accordance with state and local guidelines. Conduct client interviews and complete necessary paperwork for maintaining eligibility, transferring childcare providers, and terminating services. Responsible for maintaining client caseloads. Respond to requests for information from clients/providers in accordance with designated timeframes and within the client confidentiality guidelines. Support families in completion of the child developmental screening process. Provide parents and providers with necessary notifications regarding childcare status. Maintain current and accurate information in the EFS database. Complete all reports in a timely and comprehensive manner as required. Assist with all special assignments, research, and report preparation. Participates in the organization of special activities related to childcare programs. Daily attendance on time and as scheduled is required. Perform other duties that may be necessary to maintain the success of the organization, as determined by management. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This position requires successful completion of the level 2 background screening standards as set forth in 435.04, F.S. and drug screening as the Coalition is a drug-free workplace. Valid Florida driver's license is required, a good driving record and automobile insurance, as required by the Early Learning Coalition driver safety policy. Achieve and maintain Level 1 and Level 2 CCR&R certification within four months of employment. Daily attendance on time and as scheduled is required with the ability to work flexible hours when required. Ability to report to an office location, complete mandatory in office trainings and attend meetings when required. EDUCATION AND/OR EXPERIENCE: Bachelor's degree in Early Childhood Education or related field, is required. One to two years of experience and/or training in CCR&R, determining eligibility for services, or the process of childcare enrollment or other related processes. Proven skills using MS Office (Word, Excel, PowerPoint, Outlook), SharePoint, CRMs, and cloud-based technology systems. Current knowledge of EFS (Enhanced Field System) Database or other similar or Statewide Databases is preferred. Bilingual and able to read, write and speak in English and Spanish or Creole proficiently, is required. COMPUTER/TECHNICAL SKILLS: This position requires high speed internet access that can be maintained daily, at least 25 Mbps (download) and 5 Mbps (upload) when working in a secure home location. Basic understanding of how to troubleshoot computer and internet issues. Must be Tech savvy overall, using cloud-based systems, IOS, Windows 8 and 10, with proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook). Knowledge of general office procedures of basic operational tasks, including answering phones, using email, using computerized and online systems to perform daily work. TRAVEL: This position may require 25% or less local daily travel in Palm Beach County to Palm Beach County offices or other locations for meetings, trainings, and other required duties. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Listed are physical demands and environment characteristics that are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee frequently is required to use hands and fingers to operate and handle keyboards and other office equipment. This position requires sitting, talking on phone or headset for extended periods of time, while using a computer. The employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 25 pounds. It is an office environment, and the noise level is usually moderate. NON-DISCRIMINATION STATEMENT: The Early Learning Coalition of Palm Beach County does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. The coalition will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, as Amended (ADAAA). The Early Learning Coalition is a drug free workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. No Recruiters Please