FCS Specialist

SALARY $32.62 - $37.49 per hour New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration. BENEFITS We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits. Join us and be a catalyst for positive change! LOCATION Seattle, WA (Hybrid) JOIN OUR MISSION TO END HOMELESSNESS Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress. ABOUT THIS ROLE We’re looking for a skilled and mission-driven Foundational Community Supports (FCS) Specialist to strengthen the delivery, consistency, and quality of our Medicaid-funded supportive services. In this role, you’ll serve as a subject matter expert on FCS program requirements, helping staff translate policy into everyday practice that supports client success and program integrity. The FCS Specialist provides a blend of training, coaching, and data management—helping teams apply FCS standards with confidence, troubleshooting challenges, and ensuring accurate documentation for compliance and reporting. Working closely with program leadership and frontline staff, this position helps ensure our FCS services are delivered consistently, documented correctly, and align with Medicaid billing requirements. PRIMARY RESPONSIBILITIES Deliver onboarding and ongoing training for staff on FCS program rules, documentation standards, and billing fundamentals. Translate complex Medicaid and FCS requirements into clear, usable tools and guidance. Provide on-site coaching and technical support to reinforce learning and improve workflow efficiency. Monitor and maintain accurate FCS enrollment and service data across systems, resolving discrepancies and supporting quality improvement. Collaborate with internal partners to evaluate documentation trends, address training needs, and ensure compliance. KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging. Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect. At least 1 year of experience with FCS or similar Medicaid-funded supportive services. 2+ years writing and reviewing documentation (clinical, case notes, or related) and 2+ years providing training, facilitation, or coaching. Background in behavioral health, case management, supportive housing, or human services. Strong organizational and communication skills with the ability to make complex requirements understandable. Proficiency in Excel; familiarity with Medicaid billing and behavioral health documentation standards preferred. QUALIFICATIONS Associate’s degree in public health, behavioral health, or a related field, or equivalent combination of education and experience. Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.