Fiber Installation Technician

We are seeking a dependable, hardworking, and detail-oriented Fiber Installation Technician to join our team. The technician will be responsible for installing, maintaining, troubleshooting, and repairing fiber-optic services for residential and commercial customers. The ideal candidate has experience with fiber-optic installations, understands basic networking and telecommunications principles, provides excellent customer service, and takes pride in completing quality work safely and efficiently. Key Responsibilities Install fiber-optic cables, equipment, and related hardware at residential and commercial properties. Perform fiber drops, cable routing, and terminations. Install and configure Optical Network Terminals (ONTs), routers, and related networking equipment. Perform fiber splicing, connectorization, and testing as required. Test fiber connections using optical power meters, light sources, and OTDR equipment. Troubleshoot fiber-optic signal issues, connectivity problems, and equipment failures. Run cables through walls, ceilings, attics, crawl spaces, and underground pathways when necessary. Ensure all installations meet company standards, customer expectations, and industry requirements. Maintain accurate installation records, job notes, photographs, and equipment documentation. Communicate professionally with customers regarding installation procedures and service expectations. Maintain company vehicles, tools, equipment, and inventory. Follow all company safety policies and procedures, including ladder, PPE, and job-site safety requirements. Qualifications & Requirements High school diploma or GED preferred. Previous fiber-optic installation or telecommunications experience preferred. Basic understanding of fiber-optic networks and broadband technology. Ability to use hand tools, power tools, ladders, and testing equipment. Knowledge of fiber connectors, cable routing, and termination practices. Ability to troubleshoot and resolve technical issues independently. Valid driver's license with an acceptable driving record. Ability to pass a background check and drug screening, if required. Strong communication, customer service, and problem-solving skills. Ability to work independently and as part of a team. Physical Requirements Ability to lift and carry up to 50 pounds. Ability to climb ladders and work at elevated heights. Ability to work in attics, crawl spaces, and outdoor environments. Ability to work in varying weather conditions. Ability to stand, bend, kneel, and perform physical labor throughout the workday. Performance Expectations Technicians will be expected to: Complete assigned installations within established timeframes. Maintain high installation quality and minimize repeat service calls. Meet company productivity and quality standards. Maintain professional appearance and customer service standards. Properly document completed work. Maintain a safe and clean work environment. Represent the company professionally at every customer location. Work Environment This is a field-based position requiring daily travel to residential and commercial customer locations. Technicians should be comfortable working independently, managing daily assignments, and adapting to changing job-site conditions. Ideal Candidate The ideal candidate is someone who: Shows up on time and is dependable. Takes ownership of their work. Has a strong work ethic and positive attitude. Pays attention to detail. Treats customers and coworkers with respect. Is willing to learn new technologies and installation methods. Prioritizes safety, quality, and productivity.