Field Customer Support Technician
Vacuum Instruments Corporation
With an account: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Pay
- $26 to $28
- an hour
- Location
- Livonia, MI
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 6
- 1 day ago
Build resumeBuild cover letterGenerate interview prepBuild resumeBuild cover letterGenerate interview prep
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Vacuum Instruments Corporation
Mechanical or industrial engineering · 51 to 200 employees
What you'll do
- Service and calibrate ATEQ products returned from industrial machining manufacturing customers
- Set up, integrate and thoroughly test equipment and systems at client locations
- Demonstrate equipment performance and capabilities to customers
- Perform emergency repairs by diagnosing technical issues and implementing solutions
- Answer service-related calls and troubleshoot customer issues over phone or email
- Perform ISO 17025 Calibrations according to the procedures
- Submit detailed service reports, including parts used, time spent and corrective actions
- Quote repairs/calibrations in the workshop or onsite
What you need
- Associate degree in Mechanical, Electrical or Electronics Technology
- Two years of relevant experience
- Technical background with the ability to operate service and calibration equipment
- Excellent verbal and written communication skills
- Experience in direct face to face customer service on and off site
- Ability to follow processes with attention to detail
- Valid Drivers License
- Able to lift up to 75 pounds
Key skills
ISO 17025 CalibrationsElectrical TechnologyElectronics TechnologyTechnical backgroundVerbal and written communicationAttention to detailValid Drivers License
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
Service and calibration of ATEQ products returned from industrial machining manufacturing customers. Travel to customers for onsite service, calibration, and tech support, within a manufacturing environment.
Responsible for the Set up, integration and thorough testing of industrial machining manufacturing equipment and systems at various client locations to ensure optimal functionality and reliability.
Demonstrate industrial machining manufacturing equipment performance and capabilities to customers, confirming proper operation and satisfaction with system standards. Perform emergency repairs by diagnosing technical issues, implementing effective and timely solutions.
Application design and set up for new and existing ATEQ and VIC equipment.
Maintain proper documentation of services.
Answer service-related phone calls from customers. Troubleshoot customer issues over phone or email. Communicate clearly and proactively with both customers and internal teams to provide timely service updates and maintain alignment. Ensure prompt and accurate resolution of issues. Educate and assist clients on proper equipment operation, maximizing efficiency and user confidence. Make follow up calls to customers regarding recently serviced instruments.
Perform ISO 17025 Calibrations according to the procedures.
Submit detailed service reports, including parts used, time spent, and corrective actions taken.
Quote repairs/calibrations in the workshop or onsite
Assist in integration of ATEQ and VIC customer support departments
Assist in Design and engineering for sales team
Required Skills/Abilities:
Associate degree in Mechanical, Electrical or Electronics Technology
Two years of relevant experience
Technical background with the ability to operate various types of service and calibration equipment.
Excellent verbal and written communication skills.
Experience in direct face to face customer service on and off site
Ability to follow processes with attention to detail.
Valid Drivers License
Physical Requirements:
Sitting for prolonged periods of time
Customer attendance expected 50% of the time, including travel
Able to lift up to 75 pounds
Job Type: Full-time