Field Engineer | RACOM Corporation

About the company

Eastern Communications

Telecommunications · 201 to 500 employees

What you'll do

• Build, configure, stage, and commission radio communications systems, including P25, DMR, and analog networks.
• Perform end-to-end system testing, system acceptance, and performance validation against engineering specifications.
• Conduct RF coverage testing, site optimization, signal studies, and RF propagation verification.
• Integrate hardware, firmware, and software releases into new and existing communications infrastructure.
• Execute system upgrades, migrations, and cutovers while minimizing customer service impact.
• Perform advanced troubleshooting and root-cause analysis of complex RF and network issues.
• Support preventive maintenance, system sustainment, firmware management, and configuration management for assigned systems.
• Maintain system documentation, configuration baselines, technical records, and performance logs.
• Serve as a technical escalation point for major system faults and customer-impacting events.
• Mentor System Technicians and assist Field Services leadership with technical training and knowledge transfer.
• Partner with Engineering, Project Management, and Service teams during system deployments and maintenance activities.
• Communicate technical findings, recommendations, and corrective actions clearly to customers and internal teams.
• Provide practical field feedback during system design and proposal reviews.
• Conduct site surveys and support interference identification and mitigation.
• Participate in an on-call rotation following appropriate system training to support mission-critical outages and service disruptions.
• Travel periodically for multi-site projects, system staging, commissioning, upgrades, troubleshooting, and customer acceptance testing.

What you need

• Bachelor’s degree in Electrical, Telecommunications, or Computer Engineering, or equivalent field experience demonstrating advanced system-level expertise.
• Hands-on experience with LMR communication systems, including P25, DMR, analog, or comparable mission-critical radio technologies.
• Strong RF and IP-network troubleshooting and diagnostic capabilities.
• Experience using RF and network test equipment such as service monitors, spectrum analyzers, and protocol analyzers.
• Familiarity with communications platforms such as L3Harris, Tait, Zetron, Kenwood, or comparable manufacturers.
• Ability to read and interpret system schematics, wiring diagrams, network diagrams, and RF design drawings.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, including the ability to explain complex subjects to technical and non-technical audiences.
• Ability to work independently while collaborating effectively with technicians, engineers, project managers, and customers.
• Valid driver’s license and willingness to travel as required.

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