Field Property Claims Adjuster-Grand Rapids, MI (Surrounding Kent County Area)
Frankenmuth Insurance
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- Location
- Grand Rapids, MI
- Work style
- On-site
- Job type
- Other
- Posted
- Oct 22
- Today
Career path
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About the company
Frankenmuth Insurance
Insurance · 501 to 1,000 employees
What you'll do
- Investigate claims to determine validity and extent of liability
- Obtain information necessary to investigate and evaluate each case
- Review and evaluate applications, reports, statements and other documentation
- Manage, evaluate and conclude claims within defined authority
- Set or recommend reserves based on claim investigation results
- Prepare and maintain claim reports
What you need
- Two to four years related experience and/or training; or associate's degree; or equivalent combination
Key skills
independent judgmentfair claims handlingcustomer serviceclaim investigation
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Summary:
Under general supervision and following standard procedures with independent judgment, investigates, evaluates and resolves/disposes of general property, casualty and/or workers compensation claims to determine the extent of company liability; may include determination and evaluation of coverage, compensability, liability and damage in accordance with policy provisions by performing the following duties.
Essential Duties and Responsibilities:
Follows corporate policies, procedures, and fair claims handling practices
Investigates claims to determine validity and extent of liability, including:
Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others
Reviews and evaluates documentation, including applications, reports, and statements
Monitors appropriate claim outcomes through self-audit process
Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues
Ensures legal, regulatory and fair claims handling compliance
Sets or recommends reserves based on results of claim investigation.
Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports.
May provide extensive interaction with insureds, agents, claimants, attorneys, and other service providers, including:
Conducts in-depth interviews and/or scene inspections
Attends settlement conferences and/or trials
May serve as a member of project teams, contributing to the achievement of project objectives.
May provide leadership to junior staff by training and providing guidance. May provide input to management regarding junior staff performance.
Performs other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Level 4: Two to four years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training.