Field Service Engineer - Electrical

Join us in Advancing the Environmental Global Impact within the Rail Industry For nearly 40 years, ZTR has designed, developed and released products that have a positive environmental impact within the Locomotive Industry. Planning for an environmentally sustainable future means taking action today in preparation for tomorrow. Everyone has a role to play and we take ours seriously. What You’ll be Doing As the Field Service Engineer – Electrical you will be joining our talented support team and providing quality technical support to our customers by troubleshooting PLC based solutions, and occasionally travelling to our customer sites to perform commissioning and installation of our equipment. This role is based in the United States, in East St. Louis, Illinois, and reports directly to the Technical Service Manager in London, Ontario, Canada. Due to the nature of work, the successful candidate will be required to live in or in close proximity to East St. Louis, Illinois. New graduates are welcomed to apply! As a Field Service Engineer - Electrical, you will: Program, configure and troubleshoot ZTR locomotive operation, products, and solutions Provide excellent Customer Service and Support in both field and telephone support Travel to customer sites for commissioning & installation of ZTR equipment Provide on-site technical training and presentations to customers Perform sales support and project management tasks as assigned 24/7 On-call support rotation required to support emergency troubleshooting Minimum Qualifications: Mandatory Requirement: Two year or Advanced Diploma in Electrical Engineering Technology or Electrical Engineering degree Minimum 2+ years of relevant experience Experienced with PLCs Excellent verbal and written communication skills Strong interpersonal and customer service skills for a variety of audiences Ability to work autonomously at customer sites and manage project scope & cost Exceptional organizational and data entry skills required for related administrative tasks Ability to travel domestically and internationally up to 25% to customer sites for on-site commissioning and/or installation of ZTR equipment Ability to partake in 24/7 on-call rotation Please apply even if you don’t qualify for all responsibilities or skills, we still want to hear from you! Why Choose ZTR? ZTR offers a positive working environment and a group of friendly and talented industry leaders passionate about driving environmental and financial benefits for our clients. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR. At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers’ organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development. ZTR Control Systems provides accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact Human Resources. We will address information received regarding the accommodation needs of applicants in confidence.