Field Service Planning Coordinator I

How You'll Shape Our Success As a Field Service Planning Coordinator, you'll be at the heart of our customer experience — keeping everything running smoothly behind the scenes so our field teams can show up and deliver every time. From managing schedules for new and existing customers to jumping on urgent requests and overseeing repairs, your work directly impacts customer satisfaction and safety. If you love bringing order to a fast-moving environment and take pride in getting the details right, this role is where you'll thrive. What You'll Take Ownership Of Client Communication - Respond promptly to client inquiries via phone and email, providing clear product and service information and handling repair requests efficiently. Inventory and Scheduling Oversight - Manage monthly inventory lists, ensure all items requiring service are scheduled following PO/payment collection, and document reasons for any missed items. Service Coordination - Organize and schedule field service work orders, prioritizing tasks to ensure the most efficient and timely service delivery. Order Review and Assignment - Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion. Issue Resolution - Identify, investigate, and resolve client or technician issues that arise during service delivery, ensuring seamless operations and customer satisfaction. Other duties as assigned Perks, Pay, and Benefits Earn $21.00 – $28.00 an hour, based on your experience and skills Jumpstart your career with training and ongoing development opportunities Enjoy comprehensive medical, dental, and vision coverage Grow your future with a 401(k) and company match Feel supported with life insurance plus short and long‑term disability Generous PTO and 10 company‑paid holidays Your Journey With Us Recruiter Screen Interview with the Hiring Manager (Occasionally onsite for some roles) Conditional Offer Background Check Start your new career! What You'll Bring 2–5 years of experience in field service, customer service, or scheduling/coordination (a combination of education and experience may meet requirements). Strong organizational skills with the ability to multitask, shift priorities, and thrive in a fast-paced environment. Critical thinker and problem-solver who can work independently and as part of a team. Proficient in Microsoft Office (Outlook, Excel, Word) and scheduling/coordination platforms; ability to quickly learn new systems and train others. Excellent verbal and written communication skills with a customer-first mindset. Equivalent combinations of education, training, or hands-on experience are welcome. If you don’t check every box but are motivated, reliable, and ready to learn, we encourage you to apply—we’re looking for potential, not perfection. Meet TSS Technical Safety Services (TSS) is a leading nationwide laboratory service provider supporting top life sciences, healthcare, and research organizations. Our customers are doing work that improves and saves lives—and our team plays a critical role in making that possible. We test, certify, and service cleanrooms, fume hoods, biological safety cabinets, and other controlled environment equipment to ensure labs stay safe, accurate, and compliant. Working on-site at customer facilities, our technicians help keep essential operations running and make a real impact in some of the most advanced labs in the country. TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.