Field Service Technician - Biddeford, Maine

As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:Directly manage all aspects of customer service and care with our clients Independently troubleshoot and repair a variety of high-speed cash-handling equipmentTrack and manage parts/toolsStay abreast of changes in technical and functional elements of GLORY equipment GLORY OFFERS:401k plan with company nonelective contribution and employer match Paid Parental Leave, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career AdvancementLOCATION:To effectively support the assigned territory, candidates should live within a reasonable commuting distance of Biddeford, ME or withing approximately 15 miles. This role requires regular local travel to customer sites throughout Biddeford, ME and neighboring areas, making proximity to the territory important for providing responsive service and support. Candidates must reside within the assigned territory or be willing to relocate. Relocation assistance is not available for this position.PAY RANGE:$25 - $30 an hour Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.WORK SCHEDULE: Days: Monday – FridayTime: 8am - 5pmMain Responsibilities Ensure overall customer satisfactionDiagnose system problems and make repairsKeep customer apprised of progress during maintenance or a down system situationComplete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistanceAny other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).Required Education, Qualifications, Skills, & CompetenciesEducation Level:Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferredQualifications: Excellent customer service and communication skillWorking knowledge of personal computers especially Microsoft Office, navigation across network sites and email communicationLogical trouble shooting skills and capability to isolate problems at PCB or component levelAbility to effectively work with electric schematics, logic diagrams, mechanical drawingsAC/DC power distribution, and digital/analog circuitryExperience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experienceHold a Valid Driver’s LicenseWhile some computer knowledge is required, this position is focused electro-mechanical repairThe ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionalsSkills and Competencies:A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territoryMust be able to lift up to 50 pounds without assistanceMust be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twistMust be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.Ability to work weekends and/or holidays on a rotational basis to accommodate business needsMust be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasionsMust be able to drive to customer sites during working hoursOccasional travel outside your assigned territory including air and overnight travel may be necessaryAbility to accommodate limited accessibility at a job siteAbility to work autonomously with minimal supervisionBenefitsBenefits:401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution.Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue ShieldMDLive – 24/7 Virtual Doctor plus a Nurse Line Dental insuranceVision insuranceFSA / Dependent CareVoluntary Life InsuranceBasic Life insurance and AD&D – Company paid Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service.Paid Sick days based on City/State requirements Paid Holidays – 9 to 11 days based on start datePaid Parental LeaveProfessional development assistanceEducation assistanceAdoption AssistanceLegal and ID Theft plansAnnual Bonus opportunity Opportunities for internal promotions/career advancement Company Vehicle/Insurance – this benefit only applies to certain positions An Equal Opportunity / Affirmative Action Employer / An E-Verify EmployerIt is the policy of GLORY Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the GLORY Global Solutions, Inc. location to which this application is submitted. GLORY endeavors to be accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (800) 227-2646. Physical Demands And Work Environment The employee must regularly lift and /or move up to 50 pounds without assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands and finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is required to stand; walk and stoop, kneel, squat, sit, and twist. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.