Field Service Technician

Field Service Technician Essential Duties & Responsibilities Perform on-site equipment startup, functional testing, inspections, preventive maintenance, troubleshooting, and repair of Rohner finishing systems. Diagnose and repair mechanical and electrical equipment, including motors, transformers, lighting, controllers, circuit breakers, heating/cooling units, and related components. Install, adjust, repair, or replace devices and parts; use appropriate hand tools, electrical diagnostic instruments, and testing equipment. Read and interpret blueprints, technical drawings, schematics, specifications, and equipment documentation; apply basic electrical-load and airflow calculations as needed. Coordinate with Customer Service, Project Management, and Engineering to understand service issues and prepare for customer site visits. Provide customers with clear classroom-style and hands-on training on safe equipment operation, routine maintenance, and basic troubleshooting. Prepare electronic service work orders, replacement-part requisitions, and project change orders; coordinate follow-up maintenance visits as needed. Review job files and sales orders to help determine whether replacement parts or service are warranty-related or billable. Maintain complete records of service hours, parts used, repairs, equipment startup documentation, testing results, and field service findings. Provide technical field reports confirming equipment operation against functional specifications and customer requirements. Communicate recurring design, installation, or manufacturing concerns to Engineering, Design, and Production through nonconformance reporting processes. Address customer concerns professionally, communicate progress and resolution, and follow company procedures and applicable jobsite safety requirements. Qualifications Experience or demonstrated ability in industrial equipment startup, mechanical/electrical troubleshooting, equipment installation, maintenance, or related field service work. Ability to interpret blueprints, drawings, electrical schematics, and technical specifications. Proficiency with common hand tools, measurement devices, electrical testing instruments, and diagnostic equipment. Ability to perform practical electrical-load and airflow calculations related to serviced equipment. Strong technical problem-solving skills, attention to detail, and sound time management in a changing field schedule. Clear verbal and written communication skills; ability to train customers and collaborate with cross-functional teams. Commitment to professional customer service, safe work practices, and accurate service documentation. Valid driver’s license preferred; ability to meet customer site access or background-check requirements as applicable. Ability to travel extensively, including overnight assignments and occasional weekends. Physical Requirements Lift and carry at least 50 pounds. Climb ladders at least 25 feet high. Maneuver through spaces as small as 2ft x 2ft. Step or climb over barriers up to 3 feet high. Lift or hold 10 pounds overhead. Wear and breathe through a required mask or respirator, subject to applicable clearance and fit testing. Move and work while wearing a safety harness. Stand and walk for 8 hours with standard breaks. Wear required PPE, including hard hat, safety glasses, safety harness, and safety boots. Bend, kneel, crouch, reach, and climb as needed.