Field Technician

DEUS X DEFENSE JOB DESCRIPTION Field Technician Operations & Field Engineering TITLE Field Technician (Hardware Generalist) LOCATION Field-based with on-site travel to customer location in Spartanburg, SC TEAM Operations & Field Engineering LEVEL Individual Contributor 1-2 hours per week anticipated TYPE Flex Role REPORTING TO Director, Solutions Architects COMPENSATION $30 for the first hour, $15 per hour for any additional hour after that KEY PARTNERS Engineering, Operations, customer site contacts ABOUT DEUS X DEFENSE Deus X Defense is an emerging leader in autonomous security, deploying drone-based solutions to supplement traditional manned guarding. The company is expanding into ground robotics and maritime operations, with a proprietary Command & Control platform designed to unify multi-modal sensing into a single operational system. Our long-term vision is an AI-driven, autonomous security platform with human-in-the-loop oversight for critical decision making. POSITION SUMMARY The Field Technician is Deus X Defense's hands-on hardware generalist for a region. This person keeps our drone systems fully operational and delivering persistent coverage at customer sites, in direct support of client safety and security. Through hands-on training from DXD engineers and remote technical support, the Field Technician serves as the regional technical resource, reasoning through difficult hardware issues and getting systems back in service. Reporting to our Director of Solutions Architects, this individual works hand in hand with Engineering and Operations. We are looking for a generalist who loves hands-on problems, learns new technologies quickly, and is comfortable wearing many hats. Adaptability and resourcefulness are key. WHAT YOU WILL OWN REGIONAL TECHNICAL SUPPORT Apply the hardware training provided by DXD to serve as regional technical support for deployed systems Ensure full operational capability of systems in your region so coverage at customer sites stays persistent Assemble, disassemble, and troubleshoot hardware in the field using the provided tool kit AFTER-HOURS RESPONSE Be available for on-call, after-hours support at local customer sites 1 to 4 times per month ENGINEERING PARTNERSHIP Work directly with DXD engineers to ensure safe and quick recovery of system capabilities Collaborate with the team by phone and video, and work independently when on site ABOUT YOU Preference for candidates with hands-on experience with drones or drone hardware (flight operations, assembly, repair, or payload integration) Familiar with hardware assembly and disassembly Able to think through and troubleshoot hardware issues Engineering background preferred; relevant experience can substitute on a case-by-case basis Strong communicator who can work with engineers over the phone Comfortable working alone with only phone and video support from the team Experience with robotics or autonomous systems is a strong plus Experience in a startup environment is a plus WHY JOIN DEUS X DEFENSE Be the hands-on technical presence for a new generation of autonomous security in your region Train directly with the engineers who build the systems and work alongside them to solve hard problems Make an impact at a fast-moving company built on engineering excellence, passion for progress, and dedication to service Be part of a mission-driven team focused on protecting what matters most DXD VALUES IN ACTION Mission Obsessed: Keeps systems mission-ready so coverage never lapses, and treats reliability and quality as non-negotiable Team Above Self: Answers the call after hours and partners with Engineering and Operations to get systems back in service Radical Candor: Gives honest, direct reports on what failed, what was fixed, and what remains at risk Own It: Owns regional uptime end to end, from diagnosis to verified recovery Seek Battle: Takes on hard hardware problems in the field, often alone, and moves with urgency Resilient Excellence: Learns fast from every failure, applies it to the next repair, and keeps standards high under pressure Deus X Defense is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.