Fleet Dispatcher - THL - Weekend Nights

Who We Are: Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S. What You’ll Do: Provide drivers with necessary support during evening and/or weekend hours so that drivers can deliver loads safely and on time. · Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need · Fuel and route Drivers while promoting the safety of drivers · Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues · Resolve driver issues utilizing your best critical thinking sills to solve out of the box problems for drivers · Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes · Resolve load targets and ensure on time delivery · Communicate effectively and professionally with Customers, Operations Drivers, and all levels of leadership · Respond to drivers and other terminal needs and assist with emergency situations if the need arises · Understand and support company policies · Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDL’s in order, managing home time guidelines, and anything else to keep them earning. · Proactively work to assist others in achieving the organizations objectives