Flex Support Engineer
Crestron
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- Location
- Rockleigh, NJ
- Work style
- On-site
- Job type
- Contractor, Temporary
- Posted
- Oct 14
- 5 days ago
Career path
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About the company
Crestron
Electrical/electronic manufacturing · 1,001 to 5,000 employees
What you'll do
- Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.
- Determine specifics for the reported problem, including but not limited to:
- Clear description of the reported problem
- Number of deployed systems impacted
- Current hardware/firmware/software configurations of impacted systems
- Deployment environment (other Crestron or 3rdparty equipment in the installation)
- Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable.
- High level analysis of log files.
- Basic analysis of customer network
- Verify customers conferencing service is properly configured through appropriate portal (O365/Zoom).
- Create RMAs as needed for customer site.
- Assist in supporting Crestron customer knowledgebase by the creation of training material, knowledgebase articles, supportive documentation, and/or software tools
- Other duties or responsibilities as required
What you need
- Bachelor’s degree preferred; Microsoft Certified Association
- Knowledge of Unified Communication platforms (MS teams, Zoom)
- Knowledge of Exchange/O365/Active Directory
- Network diagnosis skills (COMP TIA+ preferred)
- Read and interpret system schematics, floorplans, etc.
- Collect and interpret system level data for analysis.
- The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
- The ability to think ”outside-the-box" and understand how minute data points can affect the larger picture
- Must possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies.
- Able to effectively prioritize tasks to maximize benefit to the organization, quickly identifying need for escalation.
- Must be able to lift and maneuver up to 50
- Education: a bachelor's degree
Key skills
Unified Communication platformsMS teamsZoomExchange/O365/Active DirectoryNetwork diagnosis skillsCOMP TIA+system schematicsfloorplanslog filesMicrosoft Certified Associationinterpersonal communicationwritten communicationverbal communication
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Read the full posting here
The Flex Support Engineer is a specialist with advanced knowledge of unified communications and intelligent video conferencing solutions, specifically Crestron's Flex and Intelligent Video platforms. The primary responsibility of the Flex Support Engineer is to attain and document a clear description of problems reported, via incoming support phone calls or online submissions, and apply their knowledge to resolve the
issue or investigate further and collect specific information to work toward resolution or escalation.
Responsibilities:
Building and maintaining customer rapport ensuring they understand Crestron is with them through every step of the process.
Determine specifics for the reported problem, including but not limited to:
Clear description of the reported problem
Number of deployed systems impacted
Current hardware/firmware/software configurations of impacted systems
Deployment environment (other Crestron or 3
rd
party equipment in the installation)
Review published documentation with customer, including both Crestron and conferencing service provider documentation where applicable.
High level analysis of log files.
Basic analysis of customer network
Verify customers conferencing service is properly configured through appropriate portal (O365/Zoom).
Create RMAs as needed for customer site.
Assist in supporting Crestron customer knowledgebase by the creation of training material, knowledgebase articles, supportive documentation, and/or software tools
Other duties or responsibilities as required
Requirements:
Bachelor’s degree preferred; Microsoft Certified Association
Knowledge of Unified Communication platforms (MS teams, Zoom)
Knowledge of Exchange/O365/Active Directory
Network diagnosis skills (COMP TIA+ preferred)
Read and interpret system schematics, floorplans, etc.
Collect and interpret system level data for analysis.
The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
The ability to think ”outside-the-box" and understand how minute data points can affect the larger picture
Must possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies.
Able to effectively prioritize tasks to maximize benefit to the organization, quickly identifying need for escalation.
Must be able to lift and maneuver up to 50