Floral Sales Coordinator

Floral Sales Coordinator SUNSHINE BOUQUET COMPANY LOCATION | Grand Rapids, MI (Byron Center) COMPENSATION | $50K-$55K with PTO, Benefits, 401K Plan. EMPLOYMENT TYPE | Full-Time, Salaried, Exempt SCHEDULED WORKDAYS | Monday – Friday (8:30 AM to 4:30 PM). Schedule and availability may vary based on business needs and may include nights, weekends, holidays and overtime when necessary. WORK SCHEDULE | Must be available to work assigned 8–10-hour shifts, including days, nights, weekends, and holidays, as well as overtime when necessary. ABOUT US | Sunshine Bouquet Company is a vertically integrated leader in the U.S. mass-market floral industry. With operations spanning from flower growing and processing in Colombia and Ecuador to packing and nationwide distribution across the U.S., we are committed to delivering the freshest, highest-quality floral products available. Our complex, fast-moving, and data-driven supply chain reflects our dedication to excellence at every stage — from the soil to the shelves. We pride ourselves on our service, innovation, and ability to exceed customer expectations. As we continue to grow, we seek sharp, analytical, and business-savvy professionals to help drive informed decision-making and strengthen our position in the future of the supermarket floral industry. JOB OVERVIEW | The role of Floral Sales Coordinator provides various office and warehouse location support activities and follows specific processes and procedures to maximize the efficiencies of the Floral office. JOB DESCRIPTION | Key Responsibilities: Collect and process floral orders submitted via fax, email, or telephone. Provide courteous customer service in person and by telephone, answering incoming calls and directing inquiries to the appropriate department. Track, monitor, and update customer orders and orders submitted by Floral office personnel. Prepare, verify, and maintain documents and records, including researching and compiling information as needed. Consult catalogs and reference materials to obtain product pricing and specifications. Perform general administrative duties, including filing, data entry, copying, and recordkeeping. Assist in resolving product supply issues with warehouses and retail locations. Coordinate returns of incorrect deliveries or products and provide vendors with the necessary information for credits or exchanges. Gather field feedback on customer relationships, industry trends, and product quality to identify opportunities for improvement and new products. Support Distribution Center inventory control through audits, cycle counts, physical inventories, outgoing product verification, and system updates. Review and adjust inventory records to maintain accuracy and compliance with established procedures. Promptly communicate inventory discrepancies, receiving issues, stock shortages, and product damage to supervisors. Assist with product rotation and perform other duties as assigned. QUALIFICATIONS | Candidates should possess the following qualifications and skills: High school diploma or GED required One year of prior distribution, warehouse or related experience preferred. Strong verbal and written communication skills, with the ability to interact professionally and courteously with customers. Good customer service, organizational, prioritization, and time management skills, with strong attention to detail. Basic reading, writing, and mathematical skills, including the ability to count inventory, research discrepancies, and resolve issues. Basic computer skills, including proficiency in Microsoft Office (Word and Excel), and the ability to learn additional applications such as WMS and POP systems. Ability to work effectively both independently and as part of a team in a fast-paced warehouse environment. Commitment to following safe working practices and complying with Company safety policies and procedures. Flexibility to workdays, nights, weekends, holidays, and overtime as needed. Must be able to work scheduled shifts of 8–10 hours under warehouse working conditions. PHYSICAL REQUIREMENTS The physical demands described below are essential requirements of the position. Individuals must be able to perform the essential functions of the job, with or without reasonable accommodation. Frequently sit, stand, walk, bend, crouch, kneel, stoop, twist, and reach with hands and arms. Frequently use hands to handle, grasp, and manipulate objects, tools, or equipment, including performing repetitive movements as required. Ability to lift and carry up to 50 pounds, with assistance when necessary. WORK ENVIRONMENT Work is performed in a warehouse environment, with exposure to varying temperatures and humidity depending on the assignment. Noise levels may range from moderate to high. BENEFITS | offered: Health insurance Dental insurance Vision insurance Life insurance Disability insurance (Short-Term & Long-Term) Accident insurance Hospital Insurance Critical Illness Insurance 401K Holiday Pay and Paid time off * Employees are only eligible for enrollment in Sunshine Bouquet’s medical benefits program after their probationary period.