FORWARD ENERGY CUSTOMER SERVICE REP OSCODA

Forward Corporation

Oscoda, MIOn-siteFull time

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Location: Oscoda, MI
Work style: On-site
Job type: Full time
Posted: Oct 30; 1 day ago

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About the company

Forward Corporation

Retail · 501 to 1,000 employees

Forward Corporation is a fifth-generation family-owned and operated Michigan company that has been in business for 100 years. Known primarily for its various Shell and Marathon Convenience Stores, Forward’s brand portfolio has grown to include many Subway Restaurants, Super 8 Motels, a LumberJack Lodge, and The LumberJack Restaurant in West Branch. Forward Corp. also owns and operates Forward Energy, a home-heating business, and T.R. McTaggart, a custom screen print and embroidery business. Forward Corp. is headquartered in Standish, MI, and proudly employs over 700 Michigan residents across the state.

Forward Corporation on LinkedIn

What you'll do

Answer customer inquiries by phone and in person
Process home heating and propane orders
Accept customer payments and assist with account-related questions
Resolve customer concerns and complaints
Maintain accurate customer records and data
Perform filing, data entry, and other administrative duties
Collaborate with team members to ensure an excellent customer experience

What you need

Proficiency in Microsoft Outlook, Word, and Excel
Strong data entry and organizational skills with attention to detail
Outstanding verbal and written communication abilities
Demonstrated customer service experience and professional phone etiquette
Ability to multitask, adapt to changing priorities, and work effectively in a team
Positive attitude and commitment to delivering exceptional service

Key skills

Microsoft OutlookWordExceldata entryorganizational skillsattention to detailverbal and written communicationcustomer service experienceprofessional phone etiquettemultitaskteam environment

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Read the full posting here

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment, enjoy helping others, and bring a positive, adaptable attitude to work each day? Forward Energy is looking for an enthusiastic and customer-focused individual to join our team as a Customer Service Representative at our Oscoda office . Forward Corporation is a fifth-generation family-owned and operated Michigan company that has been in business for 100 years. Known primarily for its various Shell and Marathon Convenience Stores, Forward’s brand portfolio has grown to include many Subway Restaurants, Super 8 Motels, a LumberJack Lodge, and The LumberJack Restaurant in West Branch. Forward Corp. also owns and operates Forward Energy, a home-heating business, and T.R. McTaggart, a custom screen print and embroidery business. Forward Corp. is headquartered in Standish, MI, and proudly employs over 700 Michigan residents across the state. Seeking customer-oriented, outgoing team player for multi-task position. This position requires someone who is energetic, ambitious and works well with others. Position Overview The successful candidate will provide outstanding customer service while supporting the daily operations of our propane and home heating business. Essential Responsibilities Answer customer inquiries by phone and in person with professionalism and courtesy. Process home heating and propane orders accurately and efficiently. Accept customer payments and assist with account-related questions. Resolve customer concerns and complaints in a timely and professional manner. Maintain accurate customer records and data within company systems. Perform filing, data entry, and other administrative duties as assigned. Collaborate with team members to ensure an excellent customer experience. Qualifications & Skills Proficiency in Microsoft Outlook, Word, and Excel. Strong data entry and organizational skills with excellent attention to detail. Outstanding verbal and written communication abilities. Demonstrated customer service experience and professional phone etiquette. Ability to multitask, adapt to changing priorities, and work effectively in a team environment. Positive attitude and commitment to delivering exceptional service. If you have the required skills and a passion for delivering top-notch customer service, we encourage you to apply today! Apply online at www.work4forward.com .