Front Desk Agent

b5d8d1fb-7e89-45fe-bacb-dd2802e344e5

Los Angeles, CAOn-siteFull time

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Pay: $30 to $33; an hour
Location: Los Angeles, CA
Work style: On-site
Job type: Full time
Posted: Oct 29; Today

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About the company

b5d8d1fb-7e89-45fe-bacb-dd2802e344e5

Hospitality · 201 to 500 employees

The Hollywood Roosevelt, a nearly 90-year-old classic and prominent character in Hollywood, has reprised its role once again with a modern interpretation to a fabled historical beauty.

Located in the heart of Hollywood, the 300-room hotel is the perfect marriage between old world elegance and modern playful. The hotel is divided between a main tower that houses 240 rooms, and continues to be recognized by the Historical Preservation Board for its 1927 Spanish Colonial Revival Style, and 60 transitionally designed bungalows, offering a play on indoor living, outdoors. The bungalow rooms overlook a David Hockney painted pool that is profoundly surrounded by over 200 palm trees, creating the perfect urban oasis.

The Hollywood Roosevelt remains one of Trip Adivisor’s top ranked hotels in Los Angeles, and was also awarded a 2016 Conde Nast Readers Choice Award.

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What you'll do

The Front Desk Agent is responsible for managing guest check-ins and check-outs while providing prompt assistance and maintaining high service standards.
They also handle reservations, process payments, and ensure effective communication across hotel departments.

What you need

The ideal candidate is a service-driven professional with strong communication and multitasking abilities.
Experience in hotel front desk operations and familiarity with Opera PMS and Micros POS systems are preferred.

Key skills

Customer ServiceCommunicationMultitaskingHospitalityCheck-inCheck-outReservation ManagementPayment ProcessingOpera PmsMicros PosProfessionalismDetail-oriented

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Read the full posting here

Join the Legacy at The Hollywood Roosevelt Since 1927, The Hollywood Roosevelt has been more than a hotel. It is where film legends stayed after the first Academy Awards, where Marilyn Monroe lived for two years, and where the golden age of Hollywood left its mark in every corner. Today, we continue that story, welcoming guests from around the world who want to experience the glamour and energy of Hollywood. We are looking for a Front Desk Agent at The Hollywood Roosevelt who brings the highest level of customer service, professionalism, and a passion for hospitality. The ideal candidate will ensure that every guest receives a warm welcome, prompt assistance, and a seamless experience throughout their stay. What you will do The role ensures all guest interactions reflect The Hollywood Roosevelt's standard of excellence, style, and professionalism-creating a welcoming and memorable experience for every guest. Responsibilities include assisting with check-ins and check-outs, managing guest inquiries and reservations, processing payments accurately, maintaining effective communication with all departments, and ensuring all guest requests are addressed promptly. This role requires upholding hotel policies and service standards, ensuring the work areas remain organized and presentable, and protecting guest confidentiality. What we are looking for We are looking for a service-driven and detail-oriented individual who thrives in a fast-paced hospitality environment. The ideal candidate is professional and passionate about creating memorable guest experiences. They should have strong communication and multitasking skills, a warm and engaging personality, and the ability to remain calm and courteous under pressure. Experience in hotel Front Desk and familiarity with OPERA PMS and Micros POS is preferred. Why the Hollywood Roosevelt At The Roosevelt, you will not just be working in hospitality. You will be leading strategy at a hotel that is both a living landmark and a modern destination. Here, history and innovation come together in a way you will not find anywhere else. As part of our team, you'll be joining a passionate group of professionals dedicated to delivering exceptional guest experiences in an inspiring and dynamic environment. If you believe you bring the skills, professionalism, and passion to uphold our standard of service, we encourage you to apply and become part of our story.