FRONT DESK AGENT/GUEST SERVICE REPRESENTATIVE

DIMENSION MASTER

Agoura Hills, CAOn-siteFull time

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Pay: $19 to $21; an hour
Location: Agoura Hills, CA
Work style: On-site
Job type: Full time
Posted: Oct 24; 1 day ago

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About the company

DIMENSION MASTER

Hospitality · 1,001 to 5,000 employees

While our core values remain traditional, our operational systems and procedures are anything but "old school." We invest in state-of-the-art information technology systems. Dimension hotels maintain sophisticated sales and marketing databases linked to our home office server. Weekly forecasting modules provide our financial partners with timely performance data and projections. Plus, all hotel management associates are required to attend training/certification programs to support the level of professionalism and competence we demand of all Dimension management level associates.

Our mission

We believe we can deliver superior profits and investor returns by better satisfying our guests. We will, therefore, set aggressive goals and demand performance accountability from every Dimension associate. We will celebrate our successes. We measure what we do and strive to improve anything that enhances guest satisfaction and contributes to the retention of great employees.

We believe there are limitless opportunities to improve the way we work together in attaining our goals. Therefore, we believe that productivity can be constantly improved through innovation and a team approach to problem-solving.

We believe that teamwork and personal productivity are the twin pillars of organizational achievement, and that "winning" will enable Dimension to be the kind of company in which ambitious associates can prosper and grow, both personally and professionally.

DIMENSION MASTER on LinkedIn

What you'll do

The Guest Service Representative assists guests with check-ins, check-outs, reservations, and daily service needs.
They are responsible for maintaining front desk operations and ensuring a positive guest experience.

What you need

Candidates should possess strong customer service and communication skills with a professional presence.
Prior hotel or customer service experience is considered helpful but is not strictly required.

Key skills

Customer serviceCommunication skillsProblem solvingComputer literacyMultitaskingOrganizationPayment processingInterdepartmental communication

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Perks

Supportive team environment
Professional growth opportunities

See full description on company page, apply now

Read the full posting here

Job Details: Job Location: Homewood Suites Agoura Hills - Agoura Hills, CA, Position Type: Full Time, Salary Range: $19.00 - $21.00Hourly, Job Shift: Any, You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you take pride in being the first and last impression guests receive. If you enjoy problem solving and creating positive guest experiences, keep reading. The Role As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience. What You Will Be Doing • Greet guests and provide friendly, helpful service • Assist with check ins, check outs, room assignments, and reservations • Answer guest questions and resolve issues promptly • Operate the front desk system and process payments • Communicate with housekeeping and other departments • Maintain the front desk area in a clean and organized manner • Handle guest requests and escalate concerns when needed • Provide local information and general hotel assistance Why You Will Love It Here • Supportive team environment • Opportunities to grow in front desk and hotel operations • A role where you meet new people and make a daily impact Ready to Join the Team If you are ready to assist guests and help create memorable stays, we would love to meet you. Apply now. EOE Qualifications: What Makes You You • Strong customer service and communication skills • Friendly, positive, and professional presence • Comfortable using computers and hotel systems • Dependable, organized, and able to multitask • Prior hotel or customer service experience is helpful but not required • Flexible to work any shifts including holidays and weekends