Front Desk Coordinator

MeBe is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including ABA, Speech and OT. At MeBe, you’ll be offered more than a job. You’ll work with extraordinary team members who share a common goal, to help children with autism be their best selves. Your days will be filled with meaning and purpose. About You - You take pride in your work, pay attention to the small details, and have a reputation for doing quality work. Above all, you firmly believe that quality care is synonymous with collaborative care." - You value transparency and operate with candor and compassion. You inspire others to be their best selves. - You love to weave fun and laughter into whatever you do. Making a positive impact is what drives you. - You value individuality and find yourself gravitating towards people with other interests who think outside the box, and push the status quo. About What You’ll Work On WHAT YOU’LL DO - Assist with managing scheduling phone lines, emails, chats, and daily call-outs - Support session cancellations, make-ups, sub coverage, and break coverage - Coordinate with staff and families regarding schedule updates - Maintain accurate records in CentralReach (sessions, updates, corrections) - Support morning cancellation process and coverage coordination - Generate reports, trackers, and documents (Excel, Canva, etc.) - Assist with timecard follow-ups - Assist BTs with rendering unconverted sessions - Provide high-level customer service to families and staff - Other duties, as requested Front Desk & Administrative Support (Blended Responsibilities): - Greet guests and families as needed and provide front desk coverage during peak times or call-outs. - Maintain front lobby organization and ensure a welcoming environment. - Answer phones and triage inquiries appropriately (scheduling vs. intake vs. general questions). - Monitor and respond to shared inboxes, ensuring timely follow-up. - Verify incoming paperwork and ensure completion for scheduling readiness. - Support supply tracking and restocking as needed. - Assist with planning and setup of clinic events when applicable. - Maintain administrative functions for the Learning Center, including filing, scanning, copying, mailing, and organizing records. - Monitor office equipment, submit maintenance requests, and assist with inventory management. - Assist with ordering office and clinic supplies as needed. Cross-Functional Support: - Partner with Scheduling, Intake, Authorizations, and Clinic teams to ensure continuity of care - Step in to support Level 1 responsibilities when coverage is needed - Begin taking ownership of small scheduling projects or center-specific workflows Qualifications: - Availability: Monday–Friday, 8:00 AM – 5:00 PM (on-site) - 1–2 years administrative or scheduling experience (ABA preferred) - Ability to "think on your feet" and problem-solve on the go - High level of planning and organizational skills; high energy; excellence driven; strong communication skills; team player - Familiarity with G Suite a plus - Ability to maintain composure in high stress situations - Excellent customer-oriented attitude - Prioritize and handle multiple tasks simultaneously - Experience with scheduling systems (CentralReach a plus) - Comfortable balancing both front desk and scheduling responsibilities Benefits Include: - Industry benchmarked, competitive pay based on experience - $21-24 per hour, depending on experience - 29 Paid days off - Medical, Vision, Dental - Life, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness Insurance - Invest in your mental health with access to free mental health sessions - Protect your pet with discounted pet insurance - Secure your future with our 401k program - Tuition discounts available to all employees through our University Partnerships - Work tools provided - Company sponsored, fun events for everyone For more information, please visit our website at www.mebefamily.com http://www.mebefamily.com We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.