Front Desk Coordinator
Radius Financial Group
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- Pay
- $35K to $40K
- a year
- Location
- Norwell, MA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 28
- 2 days ago
Career path
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About the company
Radius Financial Group
Financial services · 201 to 500 employees
What you'll do
- Greet guests with a positive, customer-obsessed manner
- Answer, screen, and direct calls
- Perform front desk and administrative duties
- Order office supplies and maintain FedEx shipping materials
- Process inbound and outbound mail and deliveries
- Report reasonably suspected fraud to the direct manager and AML Officer
What you need
- High school diploma or equivalent
- Strong verbal and written communication skills
- Proficiency in Microsoft Office, including Outlook, Word, Teams, and Excel
- Excellent organizational skills and ability to prioritize multiple tasks
- Ability to maintain confidentiality and exercise sound judgment
- Associate's degree (preferred)
- Minimum of 2 years of customer service, reception, administrative, or front office experience (preferred)
- Positive attitude with a strong commitment to customer service and teamwork
Key skills
Microsoft OfficeOutlookWordTeamsExcelverbal and written communicationorganizational skillsproblem-solving skillscustomer serviceconfidentialitysound judgment
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Job Type
Full-time
Description
As the Front Office Coordinator, you will impact radius by greeting our guests with a positive in customer obsessed manner. Your responsibilities will also include answering, screening and directing calls with a sense of urgency and purposefulness. We are customer obsessed and our Front Office Coordinator must be able to have a clear understanding of our company and products and respond to our company and customer needs in a rapidly changing business environment.
Duties.
- Utilize excellent communication and problem-solving skills on a daily basis.
- Handle all conversations with tactfulness and diplomacy.
- Maintain high energy, self-motivation and a sense of curiosity.
- Embody radius’ “customer obsessed” value with care and prioritization for customer needs.
- Present yourself professionally through all email, phone, and face-to-face conversations.
- Perform with a high attention to detail.
- Perform front desk and administrative duties, including ordering office supplies, maintaining FedEx shipping materials, and processing inbound and outbound mail and deliveries.
- All employees are responsible for being familiar with and able to recognize common fraud scenarios or outright instances of fraud and reporting any reasonably suspected fraud to his/her direct manager and the AML Officer.
Requirements
- High school diploma or equivalent required; associate's degree preferred.
- Minimum of 2 years of customer service, reception, administrative, or front office experience preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office, including Outlook, Word, Teams, and Excel.
- Excellent organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Ability to maintain confidentiality and exercise sound judgment.
- Positive attitude with a strong commitment to customer service and teamwork
Salary Description
$35,000 - $40,000 Annually