Front Desk Receptionist - Physical Therapy Department

Description Job Overview: Join our team as a Front Desk Receptionist supporting our Physical Therapy department. You’ll greet and assist patients and visitors, manage paperwork and patient demographic information in our EMR system, answer incoming calls, schedule appointments, check patients in and out, collect payments, and perform a variety of clerical duties. This role is essential to providing a welcoming patient experience and supporting the efficient operation of our Physical Therapy clinic. Department: Physical Therapy Reports To: Front Desk Manager Schedule/Type: Full-time, onsite; Monday–Friday Pay Range: $19–$26 per hour, commensurate with experience Travel: Occasional travel between Boulder and Broomfield locations may be required Bonus Eligibility: No Position Note: Physical Therapy hours are Monday–Friday, 7:00 AM–6:00 PM. Specific schedule will be based on department needs. Requirements What You'll Do Welcome patients, visitors, and staff in a professional, friendly, and courteous manner. Check patients in and out while collecting required documentation, demographic information, and co-payments. Answer and direct incoming telephone calls promptly and professionally. Schedule and reschedule Physical Therapy appointments by phone and in person using the EMR system. Coordinate appointments based on therapist availability and patient preferences. Maintain accurate scheduling and patient records. Communicate with therapists and staff regarding patient scheduling needs and concerns. Answer routine, non-medical questions and provide appropriate information to patients. Explain financial responsibilities, including co-pays, deductibles, and coinsurance, and collect payments as required. Help ensure efficient patient flow and communicate delays to patients and clinical staff. Maintain clean and organized reception and waiting areas. Open and close the office as assigned. Protect patient privacy by following HIPAA requirements and maintaining confidentiality. Follow all clinic safety, security, and organizational policies. Assist with ordering, receiving, stocking, and distributing office supplies. Deliver exceptional customer service to patients, coworkers, and providers. Assist with front desk coverage in other departments as needed. Perform other duties as assigned. What We're Looking For Required Qualifications High school diploma or equivalent. At least one year of customer service, receptionist, or administrative experience. Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment. Excellent verbal and written communication skills. Ability to provide compassionate, professional customer service to patients and coworkers. Comfortable handling sensitive and confidential information. Ability to de-escalate difficult situations with professionalism and empathy. Ability to work independently while contributing to a collaborative team environment. Preferred Qualifications Previous experience in a medical office or healthcare setting. Experience using multi-line telephone systems. Experience with electronic medical record (EMR) or practice management software. Proficiency with Microsoft Office. Why Join BoulderCentre for Orthopedics and Spine? At BoulderCentre for Orthopedics, we are committed to providing exceptional orthopedic care while fostering a supportive and collaborative work environment. We value teamwork, professionalism, compassion, and continuous improvement. Every employee plays an important role in helping our patients return to the activities they love. Company Paid Benefits: Basic Life/AD&D – Guardian 16 days of PTO per year 7–7.5 paid holidays per year EAP 401(k) Safe Harbor Contribution Benefit Options Requiring Employee Contributions: Medical HSA and FSA Dental Vision Short-Term Disability Voluntary Life and AD&D Flex Spending Accounts General Purpose Healthcare FSA Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance) 401(k) Closing Date: This position will be open for a minimum of 3 days and will remain open until a top candidate is identified. Boulder Centre for Orthopedics is proud to be an Equal Opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage diverse candidates to apply and welcome the opportunity to build a talented and inclusive workforce. In our recruitment and employment practices, we adhere to applicable federal, state, and local laws, ensuring fairness and inclusivity in all aspects of employment. We value diversity and believe that a diverse workforce enhances our ability to serve our patients and community effectively. All qualified individuals are encouraged to apply, regardless of background or identity.