The Front Office Associate is responsible for greeting and registering patients, managing appointment scheduling, and handling phone inquiries in a professional manner. They also facilitate insurance verification, obtain necessary authorizations, and maintain the front office environment.
Requirements overview
Candidates must have a high school diploma or equivalent and at least one year of customer service experience. Proficiency in computer systems and Microsoft Office Suite is required, with medical office experience preferred.
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS RadiologyTM is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. With more than 2,000 team members and over 400+ affiliated radiologists, we are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients.
RAYUS Radiology is the premier provider of high-quality radiology services such as MRI, PET/CT scans, along with minimally invasive techniques like interventional and vascular services, plus injections and biopsies. This extensive range of services is offered through our growing national footprint with 140 centers and short- and long-term hospital partner solutions across all 50 states.
We are currently involved in more than 150 clinical trial protocols. In addition, we acquire, manage, and distribute over 75 million images annually across modalities, putting us squarely at the forefront of the nation’s shift to personalized, targeted medicine.
RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services—all to provide the highest level of patient care possible.
HealthcareCustomer Service & SupportAdministrative
Description
RAYUS now offers DailyPay! Work today, get paid today!
The pay range for this position is $19.00 - $25.00 based on direct and relevant
experience.
RAYUS Radiology is looking for a Front Office Associate to join our team. We are
challenging the status quo by shining light on radiology and making it a
critical first step in diagnosis and proper treatment. Come join us and shine
brighter together! As a Front Office Associate, you will be responsible for
providing services to patients and referring professionals by answering phones,
scheduling appointments, and greeting and registering patients in a cheerful,
professional, and sincere manner.
This is a full-time position working 40 hours per week. Shifts are Monday-Friday
from 8:00am-4:30pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(55%) Registration
1. Greet and checks-in patients scheduled for imaging services; processes
payments and copays as needed
2. Answer phones and handles calls in an efficient and friendly manner
3. Field phone calls appropriately for Center Team Members
4. Act as liaison between imaging technologists and the patients waiting for
exams, and relays messages regarding scanner status and other Clinic
information
5. Maintain organization of the front office lobby area by straightening
magazines, organizing coffee supplies and assisting with general office
cleanup
6. Order office supplies as needed
7. Maintain supply of patient information sheets
8. Push patient imaging via electronic interfaces
9. Complete patient appointment confirmation calls and provide preparation
instructions to patients
10. Fax/scan reports, billing information, and medical release forms as
requested
(20%) Scheduling
1. Arrange transportation, interpreters, and hotel accommodations for patients
when appropriate
2. Enter and submit patient exam orders
3. Verify patient exam orders match exam schedules
4. Schedule referrals and ensures proper authorizations are obtained
5. Schedule walk-in patients
6. Process requests for image orders and CDs from both the referring physicians
and patients
7. Maintain an up-to-date and accurate database of all current and potential
referring physicians
(20%) Insurance
1. Verify patient's insurance coverage
2. Pre-certify all patient exams with the patient's insurance company
3. Obtain insurance authorizations
4. Apply knowledge of insurance carriers (example Medicare) and procedures that
require waivers to obtain pre-authorization, if needed, prior to patient
appointments
5. Facilitate Release of Information (ROI) requests for patients, referring
offices, other medical facilities, attorneys & insurance companies following
Company guidelines
(5%) Completes other tasks and projects as assigned
Qualifications
Required:
1. High School Diploma, or equivalent
2. One (1) year of Customer Service experience
3. Proficient in using computer systems and typing
4. Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel
Preferred:
1. Previous medical office experience
2. Medical terminology and office background
3. Insurance knowledge
4. Bilingual
RAYUS is committed to delivering clinical excellence in communities across the
U.S., driven by our passion for and superior service to referring providers and
patients. RAYUS Radiology is built on our brilliant medicine, brilliant team,
brilliant technology and services - all to provide the highest level of patient
care possible.
We bring brilliance to health and wellness. Join our team and shine the light on
Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision
insurance, 401k with company match, life and disability insurance, tuition
reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many
more! Visit our career page to see them all www.rayusradiology.com/careers
[http://www.rayusradiology.com/careers].
Machine generated alternative text: DAILYPAY AVAILABLE dailypay. Apply today!
DailyPay implementation is contingent upon initial set-up period.
RAYUS Radiology•Federal Way, Washington, United States