There aren’t many communities like this one. One foot in the Pacific, the other in the desert. Home to some of the world’s greatest fighting forces—and a community of everyday fighters.
The people here work hard. For their families. Their friends. Their future. It’s a part of California that values authenticity over image. Substance over show.
At Frontwave Credit Union, we’re proud to serve the people who make this community what it is. Our members work hard, plan big, and chase what matters most. And when they bank, they bank with us—not just because of great rates or low fees, but because we help them move forward.
We help our members get things done. Start something new. Build momentum. Reach goals that once felt out of reach. Whether it’s buying a home, starting a business, or planning for the future, we’re here to make things possible—with 100% commitment and zero excuses.
Our story began in 1952 as Camp Pendleton Federal Credit Union, serving Marines, sailors, and civilian personnel in Southern California. More than 70 years later, we’ve grown to serve over 132,000 members worldwide while staying true to our mission: supporting the financial success of the people and communities we serve.
Today, with 18 branch locations and global ATM access, anyone who lives or works in San Diego, Riverside, Imperial, or San Bernardino counties is eligible to join.
And while our name has evolved over the years, one thing hasn’t changed: our commitment to showing up for our members.
Because when someone says, “I know a guy,” they’re talking about us—the people who show up, dig in, and figure it out.
We fight for our members. Because we’re Frontwave.
Dream big. We got you.
Frontwave Credit Union is proud to be a multi-year recipient of top local honors, including being named San Diego’s Best Credit Union by the San Diego Reader’s Best-Of Poll in 2020, 2021, 2022, and 2024.
Federally Insured by NCUA | Equal Housing Opportunity
The Associate Financial Advisor serves as a frontline resource for credit union members by identifying financial needs and providing investment and insurance solutions.
They also support senior financial advisors with administrative tasks, lead generation, and client presentation preparation.
What you need
Candidates must have a high school diploma or GED and at least one year of administrative experience.
The role requires obtaining Life/Health, SIE, Series 6, and Series 63 licenses within specified timeframes.
Education: a high school diploma or a professional certificate
Overview
Serves as a frontline resource for credit union members by identifying financial needs, addressing routine inquiries, and providing appropriate investment and insurance solutions within established licensing and transaction limits. The Associate Financial Advisor can sell insurance and annuity products and, as a FINRA-registered representative, may sell mutual funds. The position refers opportunities exceeding established authority to the financial advisor, supports the advisor’s ability to focus on more complex client needs, and participates in ongoing training and development to strengthen financial services expertise and prepare for potential advancement into a financial advisor role. Some travel may be required to other branch locations. This position also provides support to the Financial Advisor by performing administrative functions and marketing the program to the credit union employee and members.
Responsibilities
Essential Duties and Responsibilities:
Includes the following non-inclusive key categories. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.
Generate leads and schedule appointments through referrals, branch or partner relationships, community outreach, educational events, and approved campaigns.
Partner with financial advisors on discovery meetings, financial-plan preparation, investment reviews, client presentations, and follow-up activities.
Consistently meet department quality, service and production standards that promote member satisfaction, retention and expansion.
Promote and market the investment program to credit union employees and members.
Gather, organize, and validate member information, including financial goals, assets, risk tolerance, and time horizon. Coordinate lobby displays and ensure materials are well supplied and current.
Coordinates with marketing mailings of newsletters, surveys, seminars, annual review letters, and appointment information forms.
Maintain accurate and timely member records, activity notes, documentation, suitability information, and required forms in designated systems. Type memos, reports and correspondence.
Manage calendars.
Analyze, sort and deliver incoming mail.
Provide telephone coverage.
Troubleshoot and resolve Member and internal inquiries in a timely, friendly and accurate manner.
Track prospecting activity, appointments, referrals, pipeline progress, production, retention, and other established performance measures. Support seminars, workshops, financial-wellness initiatives, and other business-development activities while ensuring all materials and communications receive required approval.
Exhibit support for the organization’s mission, vision, purpose, goals, initiatives, and cost control.
Perform only activities authorized by current licenses and registrations and obtain required supervisory approval before presenting or recommending regulated products.
Protect confidential information and adhere to fiduciary, suitability, best-interest, and ethical standards applicable to each member interaction.
Comply with Bank Secrecy Act (BSA) and other compliance requests and requirements. Follow all applicable insurance, securities, privacy, record-retention, anti-money-laundering, advertising, and supervisory requirements.
Embrace ongoing education and learn/apply new skills and software applications.
Complete required licensing, registration, continuing education, product training, and professional-development activities within established timelines.
Regular attendance and punctuality are essential functions of the job.
Perform other job duties as assigned.
Qualifications
Education and/or Experience:
High School Diploma or General Education Degree (GED). Minimum of one year of administrative experience. Prior financial institution sales experience preferred.
Knowledge Required for Position:
Professional, courteous and effective verbal and written communication skills with ability to explain credit union products, programs and benefits to members and prospective members.
Strong interpersonal and customer service skills.
Proven sales and referral skills.
Strong relationship building and teamwork skills.
Efficient organizational and time management skills with ability to work independently and manage multiple priorities deadlines.
Strong problem solving and decision-making skills.
Solid knowledge and understanding of Frontwave Credit Union’s financial products and services.
Must possess the following professional certification(s) within 12 months of hire:
Life/Health License and SIE
Must possess the following professional certification(s) with 24 months of hire:
Series 6 and 63 FINRA Registrations
Ability to maintain confidentiality
Able to successfully present data, findings, and recommendations to cross-functional, non-technical groups, including senior executives.
Salary Range: $ 27.36 - $41.03
Service Excellence Standards
When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: • We see it. We own it. We get it done. • We ignite positive experiences. • We do things right every time. • We are collaborators - united, cohesive and engaged • We innovate and evolve. • We create memorable experiences for life. • We starts with me.
