Graduate Assistant - Assistant Housing Services Coordinator

The Assistant Housing Services Coordinator works closely with staff members in Housing & Residential Education and other campus partners to manage the department’s desks and mail center operations, currently serving over 6,400 on-campus students. This position has primary responsibility reporting to the Housing Services Coordinators and working with them for key and card management; on-going training and development for student staff members; compliance with safety and security protocols; on-call response; and assisting with the implementation of strategic operational efficiencies. The Assistant Housing Services Coordinator will help manage 100+ student Desk Clerks, Mail Clerks, and will report to the Housing Services Coordinators. This position is allocated to work 20 hours a week. Hours may vary depending on departmental needs such as Grand Opening, transition days, hall closing, etc. The incumbent will serve in a rotational, on-call role with other Housing Services team members. This is a live-off position and does not provide on-campus housing. Minimum Qualification: Must be fully admitted in a graduate degree program at USF; classified as a degree seeking graduate student, and meet the requirements of the graduate school. For some positions assigned to this class, special qualifications may be added to the minimum such as completion of a master's degree or a specified number of graduate credit hours. Preferred Qualifications: Strong collaboration skills. Experience working with diverse populations. Excellent verbal and written communication skills, including interpersonal communication and public speaking. Excellent customer service skills, which includes independent problem solving. Able to respond to multiple requests in a fast paced environment. Able to take initiative and work independently within specified time constraints while demonstrating sound judgment and decision making skills. Proficient with all aspects of Microsoft Office. Knowledge of standard operating procedures for residence hall facilities. Ability to set goals and strive for continuous improvement. The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg and USF Health. In 2025, U.S. News & World Report recognized USF with its highest overall ranking in university history, as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier, placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USF’s Division I athletics teams compete in the American Conference. Learn more at www.usf.edu . Assist with overseeing the operation of Housing & Residential Education’s desks in coordination with the full-time Housing Services staff members. Assist with overseeing the operation of Housing & Residential Education’s mail centers. Assist in recruiting, selecting, training, and evaluation of 100+ student Desk Clerks, Mail Clerks, and Desk Operations Assistants Maintain processes and procedures for successful desk operations; communicate these processes and protocols to the appropriate departmental staff, as necessary. Co-Supervise Operations Assistant student leader position. Process lock changes and assess costs to student accounts. Develop an understanding of Housing & Residential Education’s systems, including KeyTrak, StarRez, SubItUp, and BACS. Provide troubleshooting support for Housing & Residential Education’s key and card management systems. Assist inquirers (i.e., residents, parents, etc.) with questions and use problem-solving skills to propose solutions and direct inquirers to the appropriate resources. Assist with all openings, closings, and transition periods, including reserving, setting up/breaking down, and staffing check-in/out locations, preparing keys and card access, and assisting with parent, student, and campus partner questions and concerns. Assist, as needed, with camps/conferences, guest housing, and overnight orientation check-ins/outs. In coordination with the Housing Services Coordinators, provide strategic direction for the desk operations to enhance services and refine procedures and protocols. Assist with inventory of mail center packages and training of new mail clerks. Assist the Mail Center Supervisor with any projects as needed. Serve in an on-call capacity to address after-hours inquiries from Housing Services staff and other Housing & Residential Education staff members; participate in an on-call duty rotation with alternating weekend responsibilities. Other duties as assigned.