Group Captives Risk Management Coordinator

Position Summary: The Group Captive Risk Management Coordinator requires strong organizational skills, the ability to manage multiple priorities in a fast-paced environment, and a proactive approach to task management. The ideal candidate will possess exceptional customer service skills and a positive, professional demeanor, as the role involves regular communication with clients and internal teams. Supervisory Responsibilities: None Essential Tasks: Reporting claims to the appropriate Third-Party Administrator (TPA) or carrier Entering and managing claims within the EPIC system Scheduling and coordinating claim review meetings Retrieving and analyzing loss run reports Distributing loss runs and claim summary reports to clients Preparing workbooks and materials for workshops and board meetings Updating project tracking tools such as Monday.com and completing internal audits Providing administrative and logistical support to the Account Management and Loss Control teams Core Competencies: Ability to Analyze and Solve Problems : Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner Attention to Detail : A strong focus on completing tasks and projects accurately and thoroughly Communication Skills : Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences Timely Task Completion : Ability to finish tasks and projects efficiently, managing resources and priorities effectively Team Collaboration : Willingness to work together with others, promoting teamwork and supporting shared goals Client Focus : Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction Dependability : Acknowledgment of the importance of being present and punctual. Creative Thinking : Openness to suggesting new ideas and methods to improve processes and outcome Organizational Skills : Capability to prioritize tasks and manage multiple projects simultaneously Adaptability : Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment Experience and Education: 1-2 years of experience in property and casualty servicing preferred High School Diploma or equivalent required, Bachelor’s Degree preferred Licensing and Credentials: Active Property and Casualty license required (company will help candidate obtain licensure if needed) Systems: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable Familiarity with Monday.com project management software preferred Location: This role will be based out of our Bossier City, LA office and can be either an in office, hybrid, or fully remote role. Physical Requirements: Ability to lift 25 pounds Repeated use of sight to read documents and computer screens Repeated use of hearing and speech to communicate on telephone and in person Repetitive hand movements, such as keyboarding, writing, 10-key Walking, bending, sitting, reaching and stretching in all directions Benefits & Compensation: Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Employee Wellness Program Company paid holidays, plus PTO Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. *Applications will be accepted until the position is filled