GTM Engineer

ABOUT FREED Doctors are overworked, burnt out, and are quitting in masses. At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier. Our first product is an AI scribe that automates medical documentation. Since May of 2023, we have: - Acquired 26,000 paying and loving clinicians - Generated 100,000 patient notes daily and over 3 million monthly - Made thousands of clinicians happier https://love.getfreed.ai/b2xGQ1 With the backing of Sequoia Capital and other world-class VCs, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day. We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win. We are prioritizing candidates based in the San Francisco Bay Area. ABOUT THE ROLE We’re looking for an internal customer-focused GTM Engineer to build and maintain the integrations, workflows, and tooling that support Freed’s Sales, Customer Success, Marketing, Support, onboarding, Finance, and Analytics teams. You’ll work directly with internal stakeholders to understand their needs, maintain the tools they rely on, and ship practical improvements. You’ll use AI coding agents to help build and maintain software and tooling, taking responsibility for understanding, testing, and reviewing the results. You’ll collaborate with engineers on technical decisions and higher-risk changes while building a working knowledge of Freed’s business and product. HOW YOU’LL HAVE IMPACT Your work will help internal teams serve clinicians more effectively, reduce manual effort, and make everyday workflows more dependable. - Architect and maintain key automations across business systems (HubSpot, Stripe, Customer.io http://Customer.io, Intercom, internal tools, etc.). - Build robust data pipelines and operational workflows using tools like n8n. - Integrate with third-party APIs and build internal tooling to reduce manual work and increase visibility. - Collaborate with GTM, Support, Finance, and Product teams to rapidly prototype and ship solutions. - Own operational reliability of critical workflows, ensuring alerts, error handling, and logging are set up for every automation. WHAT YOU’LL BRING Your past customers may have been internal teams. We care that you’ve built for real people and improved what you built from their feedback. - Experience working directly with internal stakeholders to understand their needs, build products or tools for them, and improve the result from their feedback. - A track record of owning projects end to end: clarifying requirements, making practical decisions, communicating progress and blockers, asking for help when the scope or risk calls for it, and keeping what you ship working after launch. - Working knowledge of HTTP, REST APIs, JSON, and authentication, and the ability to learn an unfamiliar API from its documentation. - Hands-on experience working in and building on a CRM like HubSpot or Salesforce, including workflows, properties, objects, and integrations. - SQL skills and comfort with structured data, including finding missing, inconsistent, or duplicate records. - Comfort using AI coding agents, with the judgment to understand the generated output, test it, and confirm it solves the user’s problem. NICE TO HAVE Any of the following will help you get started, but none is required. - Experience with n8n, Make.com http://Make.com, Zapier, or similar automation tools. - Experience deploying a small application, writing tests, or using monitoring to diagnose failures. - Experience modeling data for analytics with dbt or a similar tool, or building reporting on sales pipeline and revenue metrics. - Experience designing growth motions, like lead routing, outbound sequences, or onboarding flows. - Projects or working examples you can walk us through. - Experience in a high-growth startup. WHAT WE’LL BRING - Competitive salary and equity in a high-growth company. - Opportunity to make an immediate impact. - Medical, dental, and vision coverage. - Unlimited paid time off. - Company-sponsored annual retreats. - A 401(k) plan to support your long-term financial goals. - A commuter stipend for San Francisco-based employees.