Guest Experience and Rooms Operations

Help Deliver the Kalahari Experience At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, communities, treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with Charity: Water, we’re also committed to bringing clean water to one million people in Africa. Guest Experience and Rooms Operations Kalahari Resorts & Conventions is seeking Room Attendants, Housekeeping Supervisors, Guest Service Agents, PBX Operators, Bell Staff, and Leadership position. You will be responsible for ensuring every guest room and lounge area meets the highest standards of comfort and cleanliness as well as help guests during their check-in, stay, and check-out. Ensuring each person leaves with memories that last a lifetime. Whether you have years of experience or are just starting out, this is your chance to join a dependable supportive team that values excellence and celebrates your success. As part of our leadership team, you’ll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari. Save the date! Kalahari Resorts is hiring and we want YOU on our team. Open Interviews: 11am–2pm Monday - Friday or email Jmoreno@kalahariresorts.com to set up an interview! Key Responsibilities Clean and reset guest rooms and shared spaces. Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. Work efficiently and independently while still being a valued member of the team Oversee daily front office operations, including guest check-in/check-out, room assignments, and special requests to ensure a smooth and welcoming experience. Deliver service that keeps guests happy “housekeeping from the heart.” Handle guest concerns or service recovery situations promptly and professionally, turning challenges into opportunities to enhance guest satisfaction. Perform key tasks such as: Changing bed linens Sanitizing surfaces Vacuuming Replenishing amenities Why You’ll Love This Job: Make $15 and up Free Meals + Uniforms $500 Sign on/Referral Bonus Opportunities for career growth and development! A fun, energetic work environment with prizes, games, and team events. Commission Structure What We’re Looking For Reliable, detail-oriented individuals who take pride in their work A positive attitude and a personality focused on service Willingness to work flexible and sometimes long hours, including weekends and holidays A leadership style rooted in collaboration, respect, and service to others. No experience? No problem! Paid training provided. We’ll help you succeed! A Sampling of Our Benefits Our team enjoys a comprehensive benefits package, including: Referral Bonus Career growth opportunities with promotion from within 401(k) matching, paid time off, and holiday compensation Health, dental, and vision coverage for full-time associates Employee appreciation events, discounts, and perks at all resorts Education assistance programs to help advance your career Be Part of Something Extraordinary At Kalahari, we believe the best leaders Lead with Love because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. | Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | Kalahari Resorts & Conventions is an Equal Opportunity Employer.