Guest Relations Customer Service Specialist
Tauck
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- Location
- Wilton, CT
- Job type
- Full time
- Posted
- Sep 30
- 19 days ago
Career path
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About the company
Tauck
Leisure, travel & tourism · 201 to 500 employees
What you'll do
- Handle incoming service calls, emails, and mailed correspondence that require customer service follow up.
- Act as an advocate for the guest by researching issues, coordinating internally, and providing clear, timely communication and updates.
- Collaborate with both internal teams and external partners to bring accurate and efficient resolution to guest issues.
- Maintain compliance with Tauck policies, service standards, and data accuracy requirements.
- Identify trends in guest inquiries and proactively share insights with leadership to support continuous improvement of processes and the guest experience.
- 2–4 years of customer service, guest relations, or travel/hospitality experience
- Strong written and verbal communication skills
- Proven ability to manage multiple cases and follow through to resolution
- High level of attention to detail and strong organizational skills
- Demonstrated ability to quickly learn and apply policies and procedures to ensure efficient, high-quality service to guests.
- Must be available to work on site in our Wilton, CT office
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Read the full posting here
The Guest Relations Customer Service Specialist serves as a key point of contact for guests, travel advisors, and Tauck Directors who require customer service follow-up assistance that does not involve a formal complaint or expression of disappointment. This role is responsible for resolving a wide range of service-related inquiries, coordinating with internal departments and external partners, and ensuring a seamless, positive guest experience that reflects Tauck’s high service standards.