Guest Relations Specialist

Job Title: Guest Relations SpecialistnDepartment: Conference and Events ServicesnReports To: Guest Services Supervisor (Director of Conference and Events) nPrimary Function:nThe Guest Relations Specialist serves as the primary point of contact for visitors, students, and staff at the university, combining concierge services with security responsibilities. This role ensures a welcoming and secure environment by managing guest relations, assisting with directions and inquiries, and monitoring campus safety protocols. The ideal candidate will work to ensure that visitors, along with students, faculty, staff and administrators have a positive visit to Point Park University and are greeted warmly. Exceptional customer service is a must with a focus on excellent communication skills.nnQualifications:nnHigh school diploma or equivalent required; associate or bachelor's degree in hospitality, security management, or a related field preferred.nPrevious experience in customer service, security, or concierge roles preferred.nStrong communication and interpersonal skills.nAbility to handle stressful situations with professionalism and composure.nBasic knowledge of security practices and emergency procedures.nProficiency in Microsoft Office and ability to learn campus security software.nAbility to learn other university software as requirednAbility to stand and walk for extended periods and perform light physical tasks.nAvailability to work flexible hours, including evenings, weekends and holidays as needed.nAvailability to work variety of shiftsnnnKey Responsibilities:nnServe as the university's front-line representative for guests, students, and faculty, providing exceptional customer service.nPerform security-related functions, including monitoring access to university buildings, as well as enforcing visitor policies.nAssist with wayfinding and general inquiries, ensuring a seamless guest experience.nAnswer the university switchboard and assist callers, ability to transfer calls and/or answer general questionsnCoordinate with campus police to address incidents and ensure adherence to university safety protocols.nAssist in emergency response situations by guiding guests and students to safety and reporting concerns to appropriate authorities.nMaintain records of visitor logs, incident reportsnProvide recommendations to improve guest services and campus safety measures.nAssist with special events, including crowd management, client satisfaction, guest assistance, and security monitoring.nAssist in programming digital display signage across campusnAssist in creating and maintaining directional signage for events across campusnOther duties as assigned by the Director Conference and Events and/or supervisorn