Guest Services Internship

Overview History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries. This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center. The Keswick Hall Guest Services Internship is a program that provides college students with meaningful experience that compliments their current coursework. Through an experiential and structured approach to learning, interns will gain real-life experience in the hospitality and entertainment industry. The program will include a shadow week to provide exposure and learning of other disciplines on properties. Upon successful completion of the program, interns will be considered for future internships, and full-time positions in the disciplines of Guest Services/Front Desk and Reservations. Additionally, the program will provide on-the job and classroom style learning for your assigned discipline, along with professional development and targeted growth opportunities in hotel/resort operations. Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. What you will gain:  • Gain real-life experience and on-the-job training for key frontline positions • Exposure and visibility to the leadership team. • Frequent feedback and coaching to support your growth and development throughout the program and beyond. • Opportunity to work and learn from a diverse set of team members and leaders  • Training and development focused on your personal and professional development as well as key competencies in the hospitality industry. Responsibilities:  • Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Reservation Agent. • Participates in a professional development series to develop both soft and technical skills  • Maintains a work area that adheres to the highest standards of cleanliness, presentation, and service • Enhances the guest experience through providing exceptional customer service • Adheres to daily operating and safety procedures • Regular, dependable attendance and punctuality • Other duties as assigned Required Qualifications:  • High School diploma or equivalent • Currently enrolled in an associate degree or bachelor’s degree program • Available to complete at minimum 400 hours (May 31, 2027 to August 2, 2027) • A cumulative 3.0 GPA minimum  • Experience utilizing basic math skills with ability to add, subtract multiply and divide • Excellent written and verbal communication skills  • Ability to read, write, and interpret instructional documents such as reports and procedure manuals  • Ability to work a flexible schedule based on department and company needs  • Schedules will include working evenings, weekends, and holidays  • Must have unrestricted work authorization in the US Preferred Qualifications:  • Passion for service • Intellectual curiosity, positive attitude, and self-motivation.  Physical Qualifications:  • This position involves regular walking, standing, hearing, and talking.  • May involve stooping, kneeling, or crouching.  • Involves use of hands and fingers for typing on keyboard and using a mouse. • Ability to lift up to 30 pounds. At this time, Keswick will not sponsor a new applicant for employment authorization for this position.