Health Information Clerk/Patient Service Representative Float

Position Summary: The Health Information Clerk & Patient Service Representative plays a dual role in ensuring the efficient handling of patient health information and providing outstanding front-desk administrative support. This individual is responsible for maintaining accurate and confidential medical records, managing release of information requests, and supporting patients through the registration, check-in, and check-out processes. Job Responsibilities: Health Information Management: Accurately index and file scanned documents into the patient’s electronic medical record (EHR). Monitor and process medical record and scanner/filer tasks. Request, receive, and scan external medical records (from hospitals or other providers) into the EHR. Process and fulfill requests for release of information, subpoenas, or insurance audits while ensuring compliance with HIPAA. Verify patient identity and validate authorization for record release. Maintain and update the medical records transfer log and “release of information” log. Assist the Quality Improvement (QI) department with insurance chart audits. Ensure protection and confidentiality of all patient information. Perform general clerical tasks and chart assembly as needed. Distribute incoming/outgoing interoffice mail, postal mail, and faxes. Provide backup support to other sites as needed. Patient Services Representative: Greet and register patients in a professional, courteous, and timely manner. Verify and update patient demographics and insurance information. Collect co-payments and balances due; provide receipts and balance cash drawer daily. Schedule new, follow-up, and recheck appointments per TAPM guidelines. Inform patients of financial responsibilities and verify insurance eligibility in coordination with insurance staff. Maintain a neat and orderly waiting area; support closing procedures such as turning off equipment and locking the front door. Interpret and translate for patients and staff as needed. Answer incoming phone calls and direct them appropriately following TAPM phone etiquette. Document and route triage calls to the clinical staff. Notify the clinical team of patient arrival via tracking system. Print immunization records as requested and assist patients with necessary forms or requests. Prepare daily reports for “no shows” and coordinate follow-up with community agencies. Compile recall list updates and provide reports to supervisor. Minimum Qualifications: High school diploma and one year of medical or general office experience preferred. Must be proficient with Microsoft applications. Strong interpersonal skills are necessary. Must have the ability to plan, organize and complete assignments. Must have a working knowledge of computers. Must have the ability to deal tactfully with hospital personnel and physicians. Knowledge, Skills and Abilities: Understanding of TAPM’s mission & vision. Good communication skills: verbal, listening, interpersonal. Organizational skills with ability to multi-task. Accuracy with strong attention to detail. Problem-solving skills with ability to manipulate schedule as needed. Time management and prioritization skills. Ability to maintain professional demeanor and appearance. Strong patient care/customer service orientation with ability to demonstrate care and patience. Positive attitude with ability to work independently and in a team setting. Flexibility with ability to adapt to change. Preparation and Training: Job duties require a high school education with additional specialized courses in medical terminology. Must have a working knowledge of billing codes, data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain effective written and oral communication/English skills. Must maintain a current NC drivers license for outside travel. Experience in HER (required).