Help Desk
Nott Company
With an account: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Batesville, MS
- Work style
- On-site
- Posted
- Nov 6
- 1 day ago
Build resumeBuild cover letterGenerate interview prepBuild resumeBuild cover letterGenerate interview prep
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Nott Company
Industrial automation · 201 to 500 employees
What you'll do
- Provide first level support to all users
- Troubleshoot and install software and hardware
- Log and track all IT issues using help desk software
- Train users on Nott supported software
- Perform user administration functions, including permissions and access rights
- Create documentation of best practices and processes
- Participate in continuous improvement and safety programs
What you need
- 2+ years post high school education in Computer Science/related field OR 2+ years of professional IT experience in a multi-site corporate network environment
- Ability to support Windows Operating System, Microsoft Office, iOS, Android, etc.
- Ability to troubleshoot and use deductive reasoning skills
- Effective written and verbal communication skills
- Ability to work independently, set priorities and deliver results
Key skills
Windows Operating SystemMicrosoft OfficeiOSAndroiddeductive reasoning skillsEffective communication skillswork independentlyset priorities
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
As a member of the Help Desk Support Team, you will be providing technical assistance to the facility and helping ensure reliable use of company technology.
Your primary responsibility will be to
troubleshoot hardware and software issues, manage user access, and track support requests.
What will you be doing?
Provide first level support to all users including document/label printing, troubleshooting, and installation of new software/hardware and answering general user questions.
Log and track all IT issues using help desk software.
Train users on Nott supported software.
Perform user administration functions, including assignment of necessary user identifiers, passwords, various permissions and access rights.
Create documentation of best practices and processes.
Participate in processes and programs aimed at continuous improvement and safety.
Perform other duties as assigned.
What will you need to be successful?
2+ years post high school education in Computer Science/related field OR 2+ years of professional IT experience in a multi-site corporate network environment.
Ability to support client OS (Windows Operating System), application software (Microsoft Office), and mobile device operating systems (iOS, Android, etc.)
Ability to troubleshoot and use deductive reasoning skills to choose the best solution from a few choices
Effective communication skills both written and verbal
Ability to work independently, set priorities and deliver results