Help Desk Technician

Data System Services

Sterling Heights, MIOn-siteFull time

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Pay: $20; an hour
Location: Sterling Heights, MI
Work style: On-site
Job type: Full time
Posted: Oct 13; 6 days ago

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About the company

Data System Services

What you'll do

Serve as the main point of contact for internal customers seeking technical assistance
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Provide remote support and software loading for hand-held and tablet technology tools

What you need

Have basic IT knowledge
Have an interest in pursuing a career in the IT field
Have the ability to multitask and prioritize a changing workload
Have strong organization and communication skills
Have a flexible schedule with the ability to work overtime if needed
Be a reliable and dependable worker

Key skills

Basic IT knowledgeCustomer service skillsMultitask and prioritizeOrganization and communication skills

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Read the full posting here

Data System Services is a full service IT company providing software development, networking, technical support, data, and cybersecurity solutions for a family of companies in a variety of different industries such as Transportation, Insurance, Concrete and many more. Data System Services prides itself on award winning, industry leading technology. The Technical Support and Services Technician will be a main point of contact for any IT related issues as they come into our help desk. The Technical Support and Services Technician is responsible for having strong customer service skills. They will act as the front line answering all technical related questions in a timely manner. This position is fully onsite in Sterling Heights, MI SHIFT AVAILABLE: · Sunday-Wednesday 2:30pm to 12:30am STARTING RATE: $20.00/HOUR SHIFT PREMIUMS OFFERED: · 6 PM – 12 AM – Additional $1.00 per hour · 12AM – 6AM – Additional $2.00 per hour IT Support Technicians will: · Have basic IT knowledge · Have an interest in pursuing a career in the IT field · Have the ability to multitask and prioritize a changing workload · Have a flexible schedule with the ability to work overtime if needed · Have strong organization and communication skills · Be a reliable and dependable worker Duties include, but are not limited to : · Serving as the main point of contact for internal customers seeking technical assistance over the phone or through email · Performing remote troubleshooting through diagnostic techniques and asking pertinent questions to the internal customer · Providing remote support, software loading, etc. for all hand-held and tablet technology tools Job Type: Full-time