Help Desk Technician
O'Neal Industries
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- Location
- Lisle, IL
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 20
- 1 day ago
Career path
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About the company
O'Neal Industries
Mining & metals · 1,001 to 5,000 employees
What you'll do
- Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person
- Diagnose and troubleshoot hardware, software, and network-related issues
- Install, configure, and maintain computer systems, peripherals, and mobile devices
- Assist with employee onboarding and offboarding, including workstation setup and software installation
- Document support requests, resolutions, and troubleshooting steps in the ticketing system
- Support IT team projects, system updates, and process improvements
- Provide guidance to employees on IT best practices and security policies
- Escalate complex technical issues to senior IT staff as needed
What you need
- Proficiency with Windows 10 & 11 and troubleshooting
- Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup)
- Strong problem-solving and critical-thinking abilities
- Excellent verbal and written communication skills
- Patience and ability to assist users with varying technical expertise
- Strong attention to detail and ability to multi-task
- Strong customer service skills
- 1-2+ years experience in an IT support or help desk role (preferred)
- Education: an associate degree or a bachelor's degree
Key skills
Windows 10 & 11troubleshootingNinjaOneMicrosoft Dynamics GPAzureOffice 365iOS devicesBasic networking knowledgeIP addressingWi-Fi troubleshootingVPN setupIT ticketing systemsproblem-solvingcritical-thinking abilitiescustomer service skills
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Perks
- Health, Vision and Dental Insurance
- Wellness Program
- Short-Term and Long-Term Disability Coverage
- Life Insurance
- Accidental Death & Dismemberment
- Training and Development Opportunities
- 401k with Employer Match
See full description on company page, apply now
Read the full posting here
Job Summary:
The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service and the ability to work both independently and as part of a team. The position requires in-office attendance, with a 7am-4pm schedule.
Key Responsibilities:
Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.
Diagnose and troubleshoot hardware, software, and network-related issues.
Install, configure, and maintain computer systems, peripherals, and mobile devices.
Assist with employee onboarding and offboarding, including workstation setup and software installation.
Document support requests, resolutions, and troubleshooting steps in the ticketing system.
Support IT team projects, system updates, and process improvements.
Provide guidance to employees on IT best practices and security policies.
Escalate complex technical issues to senior IT staff as needed.
Qualifications & Skills:
Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent experience).
1-2+ years experience in an IT support or help desk role preferred.
Proficiency with Windows 10 & 11 and troubleshooting.
Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred.
Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup).
Experience with IT ticketing systems preferred.
Strong problem-solving and critical-thinking abilities.
Excellent verbal and written communication skills.
Patience and ability to assist users with varying technical expertise.
Strong attention to detail and ability to multi-task.
Strong customer service skills.
Leeco Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:
Health, Vision and Dental Insurance
Wellness Program
Health and Dependent Care Flexible Spending Accounts
Short-Term and Long-Term Disability Coverage
Life Insurance and Accidental Death & Dismemberment
Training and Development Opportunities
401k with Employer Match