Helpdesk Support (Nightshift 11PM-8AM)
VITAS Healthcare
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Miramar, FL
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 13
- 6 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
VITAS Healthcare
Hospital & health care · 10,001+ employees
What you'll do
- Qualified candidates must have five years general IT experience. Three years prior specific experience in customer support.
- Ability to work on various assignments simultaneously.
- Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions.
- Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word.
- Bachelor's degree in Computer Science or related field from an accredited college or university or the international equivalent preferred.
- EOE/AA M/F/D/V
What you need
- Candidates must be available for shift work.
Key skills
softwarehardwarenetworkingdiagnostic proceduresproblem recognitionresearchisolationresolution
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
The Help Desk Analyst is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for�shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.�Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.