Helpdesk Technician

Helpdesk Technician Job Locations US-MO-Springfield Posted Date 3 minutes ago (10/28/2026 9:39 AM) Job ID 2026-5314 # of Openings 1 Category Information Technology Overview The Helpdesk Technician will provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service. They will also field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed while using strong problem solving skills to resolve issues in a fast paced environment and maintaining a positive attitude. Responsibilities Respond to user requests for support and resolve problems; Monitor and respond quickly and effectively to requests received through the IT helpdesk; Install, test and configure new workstations, peripheral equipment and software; Monitor system performance and functionality; Provide support to our driving associates in person and over the phone; Document process and solutions; Participate in IT projects as assigned. Schedule: Wednesday-Saturday, 6am-6pm Qualifications QUALIFICATIONS REQUIRED: Any combination of education, training, and experience providing the following knowledge, skills, and abilities. Knowledge Knowledge and/or experience with administrative functions and or the IT industry would be helpful. Abilities Motivated and team oriented professional. Strong organizational, computer, and customer service skills required. Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task. Must be outgoing, confident, and self- motivated. Must possess ability to effectively learn and acquire new knowledge and skills. Willingness to work overnights or weekends if needed. Accurate typing at least 45 WPM. Experience, Education, and Training A Bachelor’s Degree from an accredited University in Information Technology or related field is preferred; minimum one year of relevant technical experience is required. Physical Requirements This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required. Working Environment Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times. On-site attendance is required. Licensing/Certification None required. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs Software Powered by ICIMS www.icims.com