Helpdesk Technician
Southern Seminary
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- Location
- Louisville, KY
- Work style
- On-site
- Job type
- Part time
- Posted
- Oct 23
- 2 days ago
Career path
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About the company
Southern Seminary
Libraries · 201 to 500 employees
What you'll do
- Provide Tier 1 technical support for faculty, staff, and students
- Set up, deploy, and repair faculty and staff workstations and laptops
- Troubleshoot in-class technical issues
- Facilitate, edit, and publish weekly recordings of select classes
- Run, terminate, trace, and test network cabling
- Assist Helpdesk Specialist with regular testing of technology infrastructure
- Perform other duties assigned by supervisor
What you need
- Experience solving technical issues with computers, printers, projectors, and software on Windows and macOS (preferred)
- Recognized industry certifications (A+, Network+, Security+) (preferred)
Key skills
WindowsmacOSA+Network+Security+
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Read the full posting here
JOB SUMMARY The Helpdesk Technician is responsible for troubleshooting, installing, and maintaining technology equipment such as computers, printers, and projectors. This position will also provide software support to faculty, staff, and students, particularly focusing on in person assistance. ESSENTIAL JOB FUNCTIONS The employee in this position will have the following primary job functions: Provide Tier 1 technical support for the Seminary’s faculty, staff, and students Set up, deploy, and repair faculty and staff workstations and laptops Troubleshoot in-class technical issues Facilitate, edit, and publish weekly recordings of select classes Run, terminate, trace, and test network cabling Assist Helpdesk Specialist with regular testing of technology infrastructure Perform other duties assigned by supervisor EDUCATION AND EXPERIENCE The ideal person in this position will have experience solving technical issues with computers, printers, projectors, and software issues on Windows and macOS operating systems. Recognized industry certifications (A+, Network+, Security+) are also preferred. SUPERVISION The person in this position will supervise no one. The person in this position will report to the Associate Director of Technology Support. WORK ENVIRONMENT The person in this position will work in a typical office environment. EQUIPMENT The person in this position will use the following equipment: computer, phone, standard office technology.