Hey Sam Text Coordinator (Part Time)

Job Summary: Hey Sam is a dedicated peer-to-peer texting service for youth. Designed for and staffed by young people,Hey Sam gives youth the opportunity to reach peers if they are struggling, need someone to talk to, orneed support.The Youth Text Services Coordinator's role is to ensure 24/7 coverage on the helpline responding to HeySam text messages during their assigned shift. The coordinator will provide emotional support to textersthrough Samaritans' model of Befriending to assist the organization in fulfilling the mission of servingthose who are isolated, alone, and suicidal through compassionate and non-judgmental listening. Essential Functions: • Takes Hey Sam crisis text from those who are seeking emotional support including those who maybe at risk of suicide• Adheres to performance measures in attending to text volume• Responsible for submitting conversation reports after each conversation• When in the office, provide on-site support to volunteers in the event of an emergency as relayedin the emergency management plan• Participates in staff meetings and supervision, schedule permitting Requirements and Qualifications: • Previous work as a volunteer preferred• Knowledge of the field of suicide and suicide prevention• Experience working on a crisis helpline a plus• Ability to be empathetic and engage in active, non-judgmental listening with our users• Ability to work with sensitive and confidential information• Must be able to display good, sound judgment• Must possess strong communication skills• Ability to resolve conflicts appropriately• Ability to work independently and collaboratively to maximize teamwork across the organization Physical Requirements: • Successful completion of the 26-hour Volunteer Befriender Training and assigned learning shiftson the helpline after hire• Flexibility in meeting demands and remaining positive during interactions is essential• Other responsibilities as assigned by supervisor