Home Care Coordinator

Grow Your Career. Make an Impact. Shape Our Growth. Position: Home Care Coordinator Pay: $24.00 – $30.00 / hour + Performance-Based Bonuses Job Type: Full-Time (In-Office) Location: Kirkland / Eastside Area Culture: Great Place to Work® Certified ---------------------------------------- The Opportunity Senior Helpers is a premier national leader in professional in-home care. At our expanding Eastside territory, we combine the proven systems, training resources, and trusted reputation of a national brand with the agile, close-knit environment of a local team. We are looking for a high-initiative, foundational Home Care Coordinator who is committed to helping seniors, welcomes variety, excels in a dynamic environment, and embraces wearing multiple operational hats. You are an organized, proactive problem solver, who thrives on building strong relationships, and keeping daily operations running smoothly. In this role, you aren’t just executing a pre-made checklist - your voice directly shapes our caregiver team, client experiences, local workflows, and office operations. The Home Care Coordinator will oversee caregiver support, scheduling, client onboarding, care plan management, quality assurance, and ongoing client communication while maintaining a strong focus on service excellence and operational efficiency. This role requires someone who naturally takes ownership, acts with integrity, and proactively addresses concerns before they become larger issues.  If you want a career within an established franchise framework where your problem-solving skills move the needle every day, we would love to hear from you. ---------------------------------------- Why You’ll Love Building Your Career With Us * The Best of Both Worlds: Enjoy the career mobility and ownership of a growing local office, anchored by our national brand infrastructure. * Rewarding Compensation: Earn a competitive hourly wage supplemented by performance bonuses tied directly to your operational success and growth results. * Modern Tooling: We keep operations clean, organized, and modern from day one using top-tier platforms: WellSky Personal Care for scheduling and client care tracking and Hireology  for recruitment. * Meaningful Work: Help seniors receive compassionate care at home while supporting their families and caregivers. * Comprehensive Benefits & Perks: We offer a robust package tailored to support you, including: * Paid Time Off (PTO) and paid sick leave * IWELL Wellness platform and Employee Assistance Program (EAP) * Pay on Demand and mileage reimbursement for eligible business travel * Employee rewards and premium discounts on travel, hotels, movies, and theme parks * Comprehensive voluntary coverages: Short-Term Disability, Long-Term Disability, Critical Illness, Accident, Hospital Indemnity, Life, Pet Insurance, Identity Theft Protection, and Prepaid Legal Services ---------------------------------------- Key Responsibilities (An Adaptable, Multi-Faceted Role) * Coordinating Care and Schedules: Take central ownership of the master calendar in WellSky. Seamlessly match wonderful caregivers with clients based on location, specialized care needs, and personality compatibility to foster lasting relationships. Audit software daily to resolve conflicts, minimize open shifts, and control overtime costs. * Driving Talent Acquisition: Lead our local recruitment pipeline. Post engaging ads, connect with top-tier candidates, conduct thoughtful interviews, manage background checks, and guide new hires through onboarding and initial training presentations to prepare caregivers for success in the field. * Nurturing Caregiver Development: Foster a workplace culture rooted in appreciation and high morale. Manage recognition programs, handle weekly updates, track annual state-regulated training compliance, and provide supportive coaching to help our caregiving team excel. * Anchoring Family Trust: Serve as the professional, empathetic primary point of contact for local families. Warmly and promptly respond to new care inquiries, coordinate start-of-care logistics, and keep client files and digital care plans completely accurate. * Agile Operational Support: Monitor daily logs to troubleshoot missed clock-ins and track billing/payroll discrepancies. Pivot smoothly between administrative coordination, caregiver management, and client needs. Provide exceptional client and caregiver experiences, building strong relationships to support growth and retention. ---------------------------------------- Qualifications We Are Looking For * The Experience: 1+ years of experience in home care scheduling, healthcare, hospice, or home health staffing, client coordination, caregiver coordination, or medical office administration. Direct familiarity with WellSky Personal Care and Hireology is an advantage, although not required. * The Dynamic Mindset: A proactive, adaptable work ethic. You are genuinely energized by a fast-paced environment where you can wear many hats and see the immediate results of your coordination. * The Heart: A true advocate's mindset for helping older adults live safely, with dignity, and independently at home. * The Composure: Exceptional problem-solving skills paired with clear communication. You view shifting logistics and scheduling puzzles as a challenge to be solved with patience, organizational clarity, and a positive attitude. * Tech Adaptability: Highly proficient in Microsoft Office (Word, Excel, Outlook) with a proven ability to quickly master new, industry-specific software like WellSky Personal Care and an Applicant Tracking System, such as Hireology. * The Education: A Bachelor's degree is preferred, but equivalent career excellence and high initiative are equally valued. Being an engaged team member who actively contributes to a positive, supportive workplace culture is essential to success in this organization. ---------------------------------------- Ready to Make a Difference? Apply Today If you are a proactive professional ready to bring your energy, heart, and adaptability to an expanding agency, apply today. Send us your resume and a brief cover letter, sharing what strengths you would bring to Senior Helpers Eastside and why this opportunity excites you. ---------------------------------------- About Senior Helpers Eastside We are an independently owned and operated franchisee of SH Franchising, LLC, doing business as Senior Helpers®. Since 2005, Senior Helpers has been a leading franchisor of in-home senior care businesses, with locations across the country. Our services range from specialized care for individuals with chronic conditions to companionship and assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life of our clients, their families, and our employees. Senior Helpers Eastside is proud to be an equal opportunity employer. We prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, and local laws.