Home Equity Loan Consultant (Hybrid)

Essential Duties/Responsibilities Participates in all steps related to the origination of home equity loan products, including but not limited to, reviewing new loan applications, conducting interviews and processing preliminary documentation on loan requests. Discusses loan alternatives, credit criteria, interest rates and loan documentation in a positive, professional manner. Prepares and issues conditional loan approvals for Borrowers. Performs follow up work as necessary, and notifies members of loan qualification or denial. Explains loan denials precisely and clearly to members. Counsels members regarding money management and financial matters, especially those that were denied, offering alternatives, if applicable. Resolves loan application problems. Assists applicants with addressing credit report problems, low appraisals, low salary levels and high debt ratios. Reviews information for completeness and accuracy. Clarifies missing or questionable information. Resolves or refers requests and problems promptly and courteously, maintaining the Credit Union’s professional reputation. Stays informed of lending standards and guidelines, related legal requirements and trends in local real estate and competitive market. Assists and supports Mortgage Loan Processors as needed to effectively process loans for closing. Keeps management informed of area activities and of any significant problems. Promotes other potential opportunities to serve members within Georgia United’s retail and consumer lending product suite. Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s vision statement, core values and business principles. Key Behaviors for Success Ability to communicate professionally and effectively, both verbally and in writing. Ability to work with confidential and time sensitive information in a fast-paced team-oriented environment with appropriate attention to details, accuracy and production. Excellent records and file management skills with ability to function in a paperless work environment. Demonstrated ability to provide excellent member service with the capability to operate with calmness and courtesy in stressful situations. Statement of Understanding This job description is intended to provide a general overview of the essential duties, responsibilities, requirements, and working conditions associated with the position. It is not intended to be an exhaustive or comprehensive list of all tasks or responsibilities. The organization may assign additional duties or modify existing ones as needed, at its discretion. Job descriptions may be updated periodically to reflect business needs and organizational changes. Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA) and other applicable laws, so long as such accommodations do not pose undue hardship to the organization or create significant health or safety risks. Nothing in this job description should be construed as creating an employment contract, either expressed or implied. Employment remains at-will, meaning that either the team member or the organization may end the employment relationship at any time, for any reason not prohibited by law. Equal Employment Opportunity (EEO) Georgia United is committed to providing equal employment opportunities and fostering a workplace where all individuals have the chance to succeed. We consider all qualified applicants for employment and advancement without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value the unique perspectives and contributions that each team member brings to our organization, believing that a diverse and inclusive workforce strengthens our credit union. E-Verify Georgia United participates in the U.S. Department of Homeland Security’s E-Verify program. E-Verify is an online system used to confirm the eligibility of employees to work in the United States. This process involves electronically verifying the information provided by new hires against records maintained by the Department of Homeland Security and the Social Security Administration.