Homebound Services Coordinator

Position Summary The Homebound Services Coordinator supports and manages volunteer-based services for adults who are no longer driving, including transportation, grocery shopping, friendly visits, and access to essential resources. This role supports volunteer engagement, program growth, and ensures high-quality service delivery through intake coordination, volunteer matching, and program oversight. The position plays a key role in strengthening volunteer services, supporting community members, and promoting organizational goals and values. Essential Functions Provide support and guidance to program participants and volunteers. Complete client intakes and ongoing assessments. Conduct client home visits and identify appropriate services and referrals. Match clients with volunteers and coordinate service delivery. Assist in planning and facilitating volunteer orientation and training. Participate in developing and implementing strategies to engage, support, and recognize volunteers. Develop and maintain positive relationships with volunteers and participants. Accurately document interactions, services, and updates in program records. Coordinate quality assurance calls in accordance with established guidelines. Support special initiatives, organizational events, and community engagement activities. Promote a culture of philanthropy and community engagement. Perform additional duties and initiatives as assigned. Qualifications Education & Experience Post-secondary education preferred. Experience working with older adults or other vulnerable populations preferred. Familiarity with community resources preferred. Proficiency in Microsoft Office (Word, Excel, Outlook) required. Skills & Abilities Strong communication (written and verbal) and interpersonal skills. Ability to manage multiple priorities and projects simultaneously. Strong problem-solving, organizational, and time management skills. Understanding of volunteer engagement and retention practices. Accuracy with documentation and data entry. Ability to work independently and collaboratively. Demonstrated initiative, flexibility, and resourcefulness. Ability to handle interruptions and shifting priorities. Commitment to cultural competency and inclusive practices. Valid driver’s license and ability to travel locally. Ability to obtain or maintain a Level One Fingerprint Clearance Card. Willingness and ability to embody AllThrive 365’s core values: COMPASSION, GROWTH, RESILIENCE, and OPENNESS. Physical Demands & Working Conditions Ability to maintain focus and accuracy while managing multiple priorities and interruptions. Demonstrated interpersonal skills to interact with clients, volunteers, and staff. Ability to sit for extended periods and perform computer-based work. Ability to stand and walk intermittently during service coordination and events. Frequent use of hands for typing, handling materials, and administrative tasks. Ability to hear and speak clearly for phone and in-person communication. Ability to lift and move materials up to 30 pounds occasionally. Ability to travel locally within Maricopa County as needed. Visual ability to use a computer, review documents, and adjust focus. Ability to work in a low-risk environment with minimal exposure to hazards.