HR Service Delivery Platform Workflow Analyst
Texas Children's Hospital
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Houston, TX
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 6
- 14 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Texas Children's Hospital
Hospital & health care · 10,001+ employees
What you'll do
- Workflow Design and Automation
- Case management and Service operations
- Employee and Manager Self Service
- Integration and Technology Partnership
- Reporting, Analytic and Continuous Improvement
- Testing, Implementation and Change Management
- Governance and Documentation
- Bachelor's Degree in: Human Resources Administration, Business Administration, Information Systems, Technology,Operations, or a related field (Required)
- Master's Degree in: Business Administration, Human Resources, Information Systems, or a related field (Preferred)
- ServiceNow, Oracle, ITIL, Lean, Six Sigma, Agile, or related certification preferred.
- Supporting HR technology, HR operations, HR Shared Services, service delivery platforms,workflow automation, business analysis, or related functions. (3 years)
- Implementing and supporting enterprise HR technology solutions, including ServiceNow HRSD,Oracle HCM Cloud, or similar platforms.
- Business process analysis, workflow design, testing, reporting, and continuous improvement.
- Collaborating across HR, HRIS, IT, and business stakeholders.
- Experience with HR Shared Services, service delivery technologies, workflow automation, and contact centersolutions.
- Experience in large, complex healthcare or multi-site environments.
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
The HR Service Delivery (HRSD) Platform / Workflow Analyst is responsible for supporting, configuring, optimizing, and continuously improving the technology and workflows that enable HR Shared Services. This role serves as a key liaison between HR Shared Services, HR Centers of Excellence (COEs), HR Technology/HRIS, IT, and third-party partners to translate business requirements into efficient, scalable, and employee-centered HR service delivery solutions.
The Analyst supports the HR service delivery platform, case management, workflow automation, integrations, service-level agreements (SLAs), routing, employee and manager self-service, knowledge management, reporting, and digital service experiences. This role will help ensure the HRSD platform functions as the digital front door for HR, enabling employees and leaders to easily access HR information, submit requests, track cases, and complete HR processes.