HR Shared Services Coordinator - Benefits

Tinker Federal Credit Union (TFCU) is seeking a Human Resources (HR) Shared Services Coordinator - Benefits to join our Human Resources team! This role is ideal for an HR professional who brings strong operational and benefits knowledge, sound judgment, and a service-oriented mindset to support employees across the organization. As one of the nation's leading credit unions, we offer competitive pay, a robust benefits package, a "smart casual dress code" and much more! We want you to work and grow at TFCU, so there will be many opportunities for professional development and growth through training and continued education. We value you at TFCU! As a HR Shared Services Coordinator , you'll be responsible for the following: Providing first-level support to employees, including onboarding, offboarding, benefits administration, managing cases, and other HR shared services. Maintaining confidentiality, handling confidential correspondence, and exercising a high degree of discretion, initiative, and quality orientation. Providing a broad range of administrative support and will deliver services through multiple channels such as phone calls, emails, and case management. Managing information flow between various sources and HR leadership. Supporting the day-to-day administration of HR processes, including but not limited to onboarding, offboarding, benefits administration, leave management, and other HR share service functions. Preparing a variety of documents and reports, track departmental information, and maintaining responsibility for assigned projects within the entire HR department. Serving as the records and file custodian for HR and will be responsible for scanning and indexing employee records into the appropriate files. Salary Range: This is a non-exempt position. The starting hourly rate is $27.35 per hour; however, actual placement within the range will be determined individually based on your experience relative to organizational needs and internal salary equity. Schedule: Monday-Friday approximately 8:00 AM - 5:00 PM Education/Experience: Candidates must have an associate degree (preferably in business or Human Resources) or 60 hours of college (with a relatable major focus) and two years of experience from any of the following areas and in any combination is also required: All HR and Business specialties Experience with benefits administration is highly preferred Branch Operations Administration Applicable work experience and/or military experience may be substituted for education at the rate of two years of experience for one year of education. Applicable additional education levels or relevant but not required certifications may be eligible to satisfy minimum experience requirements. Other Knowledge, Skills, and Abilities: Excellent customer service skills for our internal members (employees) Ability to work independently while maintaining a high level of motivation an initiative. Excellent communication, proofreading, administrative and organizational skills. Proven abilities as a self-starter with previous relatable human resources and/or customer service experience. Ability to listen to employees and discern needs. Willingness and ability to adapt and work with ambiguity. Ability and willingness to effectively manage challenging situations with professionalism and empathy. High functioning punctuality, with a sense of urgency for critical and unique situations.