Human Resources & CSR Clerk

About Company 1 Click Logistics, founded in 2018, is a third-party logistics (3PL) provider committed to delivering exceptional service in distribution, warehousing, transportation, and innovative logistics solutions. With locations in Sparks, Nevada; Sacramento, California; Dayton, Ohio; and Hagerstown, Maryland, we are strategically positioned to serve customers across the U.S. Our mission is to serve our customers, team, and community while fostering a unique, employee-centered culture. Our comprehensive services include warehousing and distribution, retail and e-commerce fulfillment, and transportation management, all designed to streamline operations and reduce costs for our customers. We also provide value-added services, such as re-packaging, labeling, and light assembly, to meet specific customer needs. Utilizing advanced technology, our web-based Warehouse Management System (WMS) and integrated Electronic Data Interchange (EDI) connect seamlessly with major retailers, ensuring transparent and efficient operations. Our ability to serve some of the world’s largest retailers, including Walmart, Target, Costco, and Home Depot, reflects our commitment to quality and efficiency. At 1 Click Logistics, we prioritize our employees’ well-being, fostering a supportive and inclusive work environment that empowers our team to provide the exceptional service our customers expect and contribute positively to our community. Job Summary The HR/CSR Clerk has a vital role in supporting the organization’s human resources, customer service, and administrative functions. This position assists with employee documentation, onboarding, timekeeping, customer inquiries, order processing, and shipping coordination. The role requires accuracy, organization, professional communication, and discretion when handling confidential information. HR activities are performed under the direction of the HR Department, with customer service priorities coordinated with site leadership and the CSR Department. Duties and Responsibilities HR Support: Prepare and process employment documents, maintain employee files, and assist with onboarding, orientation scheduling, and employee engagement activities as directed by HR. Employee Assistance: Respond to routine administrative questions using HR-approved information. Refer employee concerns, benefit and leave questions, policy interpretation, and other sensitive matters to the HR Department promptly. Timekeeping and Payroll Support: Assist with collecting and reviewing timekeeping information, identifying missing punches or discrepancies, and routing corrections for approval. Provide supporting records to HR or payroll within established deadlines. Customer Service: Answer customer calls and emails, provide order and shipment updates, document inquiries and concerns, and follow up on resolution. Escalate issues beyond assigned authority to the CSR Department or designated supervisor. Order and Shipping Support: Enter and update orders, prepare paperwork, assist with shipping transactions in company systems, and verify information for accuracy. Coordinate with operations on order status, discrepancies, and customer requests. Transportation Coordination: Assist customers, carriers, and operations with pickup and delivery scheduling; communicate changes, delays, and documentation needs promptly. Record Keeping and Administration: Maintain accurate employee, customer, and orders records in authorized systems. Prepare reports and correspondence, assist with customer projects, and organize documents for retrieval and audits. Confidentiality and Coordination: Protect employee and customer information, follow company procedures, and share records only with authorized individuals. Coordinate with HR, customer service, accounting, and operations to meet deadlines. Perform other related duties as assigned. Required Skills and Abilities Strong attention to detail and accuracy in data entry, documentation, and record keeping. Excellent verbal and written communication skills and a professional, customer-focused approach. Ability to prioritize HR and customer service assignments, manage interruptions, and meet deadlines. Proficiency with Microsoft Office, including Outlook, Word, and Excel, and the ability to learn HR, warehouse, and transportation management systems. Basic understanding of HR administrative procedures, timekeeping, order processing, and billing support. Ability to maintain confidentiality, exercise sound judgment, and recognize when an issue requires escalation. Ability to work independently and collaboratively with employees, customers, carriers, and management in an office and warehouse environment. Education and Experience High school diploma, GED, or equivalent required. One year of experience in customer service, administrative support, human resources support, or a related role preferred. Experience in a warehouse, logistics, or distribution environment preferred. Experience with HR software such as ADP, and warehouse management systems (WMS) or transportation management systems (TMS), preferred. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 25 pounds at times. 1 Click Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.