I.T. Support Specialist I

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for the exciting position of Event Specialist at our Colorado Springs campus. The IT Support Specialist I provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Key Duties and Responsibilities Provide Tier 1 technical support by directly responding and updating service requests as needed Support a wide range of desktop software, including evaluation of the need for new solutions. Support a wide range of hardware such as Scanners, Tablets, Phones, Printers, VOIP devices, etc. Work collaboratively with staff and volunteers in the organization at all locations Creating and assist with Maintaining records in AD, SQL, and other software Provisioning machines and replacing as needed while maintaining cord management. Other Commitment to the mission, values, goals and success of HSPPR Perform all other duties as assigned. Skills Attention to detail Ability to prioritize and multitask Ability to adapt to changes and adopt policies Strong customer service ethic and communication skills Familiarity with Windows 10/11 and Microsoft 365 Entry-level LAN/WAN and server knowledge Physical Demands Regularly sits at computer station. Must be able to lift, push, and pull a minimum of forty pounds with reasonable accommodations. Must be able to be on feet for extended periods of time. Typically stands, bends, stoops and crouches. Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available. Periodically drives a HSPPR Vehicle to perform duties Schedule Requirements Regular schedule will consist of five 8-hour days - will include at least one weekend day on a regular basis after training period Education/Experience Necessary Associate's degree in computer science, or equivalent experience. Minimum 1 year help desk experience preferred Technical certification is a plus The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community. Core Values Statements- Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect, and compassion. Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve. Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions. Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation, and the development of our board, staff and volunteers. Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people. Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.