Import Operations Specialist

Who We Are D.B. Group S.p.a. was founded in Italy more than 45 years ago and has grown into a leading multinational company in the logistics & transports industry. With more than 70 branches worldwide , we are committed to providing our clients with cutting-edge solutions in shipping, logistics, and customs consultancy . Our goal is to ensure that people feel inspired, motivated, and equipped to express their passion and professionalism within an inclusive and welcoming work environment. We believe that diversity enriches our team and fosters an innovative and dynamic workplace. We actively encourage applications from individuals of all genders, ages, sexual orientations, ethnic backgrounds, abilities, and cultural experiences. If you share our values, we look forward to receiving your application. Your Role As an Import Operations Specialist you will play a key role in supporting our operations team. In this position, you will be responsible for : Responsible for timely and accurate flow of information and documents for each process, ensuring shipments are picked up and flown as booked from origin around the globe. Monitor and manage all in-transit shipments from the designated warehouse, proactively updating customers on arrival times, delays, or any transit-related issues while ensuring timely freight delivery. Generate invoices promptly and maintain accurate customer records. Provide high-level customer service to both internal and external stakeholders, addressing complex inquiries and ensuring customer satisfaction. Ensure timely and accurate documentation submission to customers and brokers for customs clearance, promptly resolving any discrepancies to avoid delays. Ensure strict adherence to company policies, SOPs, tariff compliance, and industry best practices while maintaining accurate data input in operating systems (CargoWise). Conduct detailed job costing analysis, ensuring all payables, receivables, and accruals are accurately forecasted and managed as per company guidelines. Support and mentor junior team members, providing guidance on best practices and process improvements within import operations. Prepare and submit regular reports to the Branch Manager, providing insights on shipment status, operational performance, and any challenges encountered. Any other duties/projects as assigned by the reporting manager as per business requirements. What We’re Looking For Associate's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred. Computer Knowledge is a must (Cargowise will be a plus) Good Communication and Customer Service Skills Excellent time management skills and should be able to multitask. Capable of managing a healthy amount of stress coming from customer deadlines and unforeseen circumstances. Ability to work independently and as part of a team. Location: Dayton, NJ Compensation & Benefits Gross Annual Salary: $55,000 – $75,000 (based on experience level) Paid Time Off (PTO), including Vacation Time and Sick Time, Work-Life Balance initiatives and flexible work arrangements, Health insurance (medical, dental, vision), Flexible Spending Account (FSA) / Health Savings Account (HSA), 401(k) retirement plan with employer match, Life and disability insurance, Employee Assistance Programs (EAP). What We Offer We foster a working environment that promotes learning, growth, and well-being, with benefits designed to support every DBGrouper in their professional journey: Flexible Work: We believe in work-life balance and offer flexible working arrangements depending on the role and operational context. Training & Development: We invest in our talents through targeted programs, supporting both technical and soft skills growth. Performance Rewards: We recognize effort and achievement through bonuses and incentive programs. Welfare & Well-being: We provide a welfare plan along with initiatives designed to support personal and professional well-being.